Valet Attendant - JW Marriott DC

Towne Park•Washington, DC

1d•Onsite

About The Position

The Valet Attendant (listed in the job summary as Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services, and supports guests during arrival and departure. The position follows established practices and procedures, with specific directions and frequent checks of work. The work schedule is PM shifts. The majority of work is performed outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. Compensation is $17.10 per hour plus tips.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, and bending, kneeling, crouching, or crawling; lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to work outdoors for extended periods and tolerate extreme heat and cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.