Overnight Valet Attendant - JW Marriott DC

Towne Park•Washington, DC

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services, and supporting guests during arrival and departure. The attendant also answers questions, provides directions and information about hotel amenities and local attractions, handles guest messages and requested items, and explains parking rates and vehicle retrieval procedures. Accurate completion of valet tickets and related vehicle and key information, as well as collecting parking revenue when needed, are part of the position.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and units of American money.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles cautiously and assist guests with bell services and luggage storage as needed.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag.
Calculate and collect revenue for vehicles when needed.