Valet Attendant Part Time Varied Shifts

Century Casinos Inc•Sparks, NV

About The Position

The Valet Attendant is the first point of contact for guests arriving at the Nugget and helps establish a welcoming guest experience. The role includes greeting guests in the valet parking area, assisting with luggage, anticipating guest needs, providing valet parking services, and helping guests with questions and concerns. The attendant also supports the bell desk, manages vehicle and key security, and helps maintain safe and efficient traffic flow in the valet area. The position requires a minimum age of 19, skill with manual and automatic transmission vehicles, a high school diploma or equivalent, effective verbal and written communication in English, Alcohol Awareness Certification within the first 30 days, and a valid Nevada driver's license with a clean three-year DMV record. The work may involve smoke and variable temperature, lighting, and noise levels, and may be performed indoors or outdoors during special events.

Requirements

Must be at least 19 years old.
Must be skilled in driving vehicles with manual and automatic transmissions.
High school diploma or equivalent required.
Must communicate effectively in spoken and written English.
Alcohol Awareness Certification required within the first 30 days.
Valid Nevada driver's license required.
Clean three-year DMV record required.
Ability to walk, stand, or sit for extended periods.
Ability to lift and move items up to 50 pounds.
Fine finger manipulation.

Responsibilities

Warmly greet arriving guests at the valet entrance and provide courteous, efficient, and enthusiastic valet parking services.
Accommodate guests who require special assistance.
Report issues or potential problems to Security or the immediate supervisor to help prevent traffic congestion and delays.
Help regulate vehicle movement and traffic flow in the valet area.
Answer guest questions about hotel registration, restaurants, events, activities, and attractions.
Resolve guest problems within the scope of authority or refer them to the supervisor on duty.
Report alleged thefts or missing items to the supervisor and/or hotel security for investigation.
Assist bell persons with luggage movement as needed.
Assist the bell desk by answering telephone calls and responding professionally and courteously to walk-up guests' questions.
Secure guests' vehicles after parking and place keys in the key box.
Complete guest claim tickets accurately, noting relevant vehicle dents, scratches, or damage.
Match the guest claim-check number and last name to the claim check on the vehicle or keys to ensure delivery to the correct guest.
Maintain effective communication with all levels of the Nugget team and with guests.
Recognize team members who go above and beyond using the Nugget's recognition system.
Follow Nugget policies and procedures and applicable local, state, and federal regulations.
Work safely and maintain a safe environment for team members and guests.
Immediately report unsafe conditions and team member or guest incidents to Security, Management, and the Safety Manager.
Maintain a positive and professional image when performing duties or representing the Nugget, and encourage others to do the same.
Maintain regular, predictable attendance.
Perform other duties and responsibilities as assigned.