Part-time Door & Valet Attendant

The Observatory Sun Valley, A Viceroy Resort•Ketchum, ID

8d•Onsite

About The Position

The Door & Valet Attendant delivers arrival, departure, transportation, and guest assistance services throughout the resort experience. The role supports luggage handling, valet operations, transportation services, guest orientation, and guest engagement, creating a welcoming first and last impression consistent with Viceroy standards. The position is cross-utilized across Bell, Door, Transportation, and Valet operations and may flex between responsibilities and shifts based on operational needs and business demands.

Requirements

Valid driver's license and a driving record that meets company insurance eligibility requirements.
Strong communication and guest service skills, with the ability to interact professionally with guests and team members at all levels.
Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
Ability to handle guest concerns and operational challenges professionally, using sound judgment and composure.
Ability to stand and move throughout the entire shift.
Ability to occasionally lift, carry, push, or pull up to 100 pounds; frequently move up to 50 pounds; and constantly move up to 20 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on operational demands.
Ability to maintain confidentiality and professionalism in guest and operational matters.

Nice To Haves

Previous hotel, resort, valet, transportation, guest service, or hospitality experience.
Luxury hospitality experience.
High school diploma or equivalent.
Ability to safely operate a variety of guest vehicles, including manual-transmission vehicles.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Welcome guests upon arrival and departure in a professional, warm, and service-oriented manner.
Handle, store, deliver, and retrieve guest luggage efficiently and safely.
Escort guests to guestrooms and familiarize them with resort amenities, room features, hotel services, and local attractions.
Explain in-room technology, entertainment systems, and guestroom features as needed.
Provide transportation assistance and valet services, handling guest vehicles according to resort standards and safety procedures.
Park and retrieve guest vehicles safely while monitoring vehicle condition and security.
Maintain accurate luggage storage, package tracking, transportation logs, and valet ticket procedures.
Deliver packages, amenities, flowers, laundry, and guest requests promptly and professionally.
Assist guests with directions, recommendations, transportation arrangements, activities, and local information.
Maintain current knowledge of local attractions, restaurants, events, transportation services, ski operations, and resort offerings.
Support Front Office operations with guest requests, communication, and lobby flow as needed.
Maintain cleanliness, organization, and presentation standards in valet, bell, lobby, and guest arrival areas.
Assist with room changes, special guest requests, group arrivals, and VIP arrivals and departures.
Use proper radio and communication etiquette with team members.
Follow safety, security, transportation, and operational procedures.
Attend required meetings, training sessions, and departmental lineups.
Maintain regular attendance, punctuality, professional appearance, and grooming standards.
Promote guest satisfaction through professionalism, responsiveness, and attention to detail.
Perform other duties as assigned by management.