Valet Attendant - Must Work Weekends - The Graduate Evanston

Towne Park•Evanston, IL

15d•$15 - $25

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services where applicable, and helping guests with directions, transportation, reservations, facility information, and other inquiries. The position also explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle documentation, and may calculate and collect parking revenue. The work schedule may include AM or PM shifts, and weekend work is required.

Requirements

High school diploma or GED.
Valid driver's license for the state of work, or within a commutable distance of that state, as applicable.
At least one month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the role's physical demands, including extended periods of sitting or standing, movement and bending, and lifting or exerting force as described in the posting.
Availability to work weekends.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
Calculate and collect revenue for vehicles when needed.