Valet Attendant/Bell Person @ Harrah's Cherokee Valley River Casino & Hotel - Murphy, NC
About The Position
12 Oaks Parking is seeking customer service-focused valet attendants and bell persons at Harrah's Cherokee Valley River Casino & Hotel in Murphy, North Carolina. The company provides valet parking services seven days a week and seeks friendly, outgoing team members who can help create an exceptional guest experience. Shifts include days, nights, weekends, and holidays. The listed shifts and rates are 7:00 a.m.–3:00 p.m. at $10.00 per hour plus tips, 3:00 p.m.–11:00 p.m. at $14.00 per hour plus tips, and 11:00 p.m.–7:00 a.m. at $14.00 per hour plus tips. Valet attendants drive guest vehicles between the drop-off area and parking area, park and secure vehicles safely, greet customers, maintain a safe and clean valet area, keep parking areas orderly, and maintain a professional appearance. Bell persons welcome and escort guests to their rooms, assist with luggage and provide luggage tickets, track deliveries and pick-ups, work with the hotel and valet team to provide curbside service, offer directions and hotel- or driving-related information, build relationships with guests, answer questions or find and follow up with answers, and perform additional duties as directed. They maintain a professional appearance for themselves, their uniform, and their work area, and accept constructive criticism. Applicants must submit to and pass pre-employment testing, including a background check and motor vehicle record review. 12 Oaks is an equal opportunity employer and states that it does not discriminate based on the characteristics listed in the posting.
Requirements
- Valid driver's license and clean motor vehicle record.
- At least 18 years of age.
- Ability to drive a stick-shift vehicle.
- Ability to lift 75 pounds.
- Ability to run and stand for up to 10 hours per day.
- Ability to work outside in extreme weather conditions.
- Friendly and courteous interactions with guests and other employees.
- Submit to and pass pre-employment testing, including a background check and motor vehicle record review.
Responsibilities
- Drive vehicles to and from the valet drop-off area, park them safely, and secure them.
- Greet customers and guests.
- Maintain the valet area’s safety, cleanliness, and appearance.
- Keep parking areas orderly.
- Maintain a professional appearance.
- Welcome guests and escort them to their rooms.
- Assist guests with luggage upon arrival or departure and provide appropriate luggage tickets.
- Maintain records of deliveries and pick-ups.
- Collaborate with the hotel and valet team to provide curbside service, including assistance with luggage and packages.
- Provide directional, driving-related, and hotel-related information.
- Build relationships with guests through extended interactions.
- Answer guest questions, seek answers when necessary, and follow up with guests.
- Perform ancillary duties and other duties as assigned.
- Maintain a professional appearance for oneself, uniform, and work area while on duty.
- Accept constructive criticism.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
