Hotel Bell Person

San Manuel Band of Mission Indians•Highland, CA

About The Position

Under the direction of the Bell Captain, the Bell Person represents the Hotel to internal and external guests and upholds the Hotel brand’s customer service standards. The role elevates guest satisfaction by delivering luggage and packages, offering assistance and information, and creating memorable guest experiences. It also includes safety awareness and screening guests, vendors, and team members according to proper protocols, including temperature checks and health questions before entry. Shifts vary according to business needs. The position requires a high school diploma or GED and at least one year of customer service experience; hotel experience is preferred. Strong spoken and written English skills are required. A gaming license may be required at the discretion of the San Manuel Tribal Gaming Commission. The role does not require a driver’s license or insurance. The primary work environment is described as a climate-controlled office setting, with travel to meetings, trade shows, and conferences. The role may involve evening, weekend, and holiday shifts and work in a fast-paced, high-demand environment. Physical requirements include lifting or moving objects up to 40 pounds occasionally, walking and standing for extended periods, and performing activities such as stooping, kneeling, reaching, pushing, pulling, and grasping. The employee may be exposed to fumes or airborne particles, including secondhand smoke. Reasonable accommodation will be made in compliance with applicable law.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Strong spoken and written English skills.
Ability to meet the described physical requirements, including occasionally lifting or moving objects up to 40 pounds and standing or walking for extended periods.
Availability to work varied shifts based on business needs, including evening, weekend, and holiday shifts.
A gaming license may be required at the discretion of the San Manuel Tribal Gaming Commission.

Nice To Haves

Hotel experience is preferred.

Responsibilities

Provide high-quality customer service during guest interactions and seek opportunities to assist guests and create memorable experiences.
Deliver luggage to guest rooms on arrival, retrieve it on departure, transfer belongings to storage or the Front Desk, and maintain records of deliveries and pickups.
Follow brand standards for luggage placement and delivery response times, including delivery within ten minutes after registration and luggage assistance within eight minutes of a guest’s call.
Greet guests in the lobby and open Hotel doors when not handling luggage deliveries or pickups.
Provide directions, recommendations, and information about the Hotel, Casino, Entertainment Center, city attractions, and other general matters.
Coordinate organized transportation with the Concierge and communicate parking procedures to guests and visitors.
Maintain and polish bell carts so they remain in pristine condition when visible to guests, and deliver guest packages upon request.
Follow health and safety policies and procedures, including applicable screening protocols, and work professionally with coworkers and supervisors.
Report facility maintenance issues through internal systems and report guest requests to a Supervisor; follow up to ensure requests are completed promptly.
Complete regular customer service and safety training to keep certifications current as needed.
Help foster a positive, engaging environment that supports employee collaboration, learning, performance, and development.
Perform other duties as assigned to support efficient department operations.