Bell Person

Cambria Detroit • Detroit, MI

1d

About The Position

The Cambria Hotel in Detroit, Michigan, is seeking a dynamic, service-focused Bell Person to provide services that enhance guests’ stay. The role includes welcoming guests, assisting with luggage, escorting guests to their rooms, explaining hotel amenities, responding to inquiries, and helping maintain a clean, organized lobby and entrance. The Bell Person also coordinates with hotel staff regarding shuttle services, reports vehicle maintenance issues, and follows safety guidelines and traffic laws. Other duties may be assigned.

Requirements

• Strong customer service skills and a friendly demeanor.
• Physical ability to lift and transport luggage.
• Excellent communication and interpersonal skills.
• Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English is preferred.
• Must be able to lift up to 50 pounds at times.
• Must maintain a clean driving record and follow local traffic laws and regulations.

Nice To Haves

• Familiarity with the Detroit area and its attractions.

Responsibilities

• Welcome guests upon arrival and assist with luggage, providing a warm and professional first impression.
• Escort guests to their rooms and explain hotel amenities and services.
• Assist with guest inquiries by providing information about local attractions, restaurants, and transportation options.
• Maintain the lobby area and entrance in a clean and organized manner.
• Anticipate and fulfill guests’ needs with a positive, friendly attitude.
• Respond promptly to guest requests and support a high level of guest satisfaction.
• Communicate with hotel staff to coordinate shuttle services and ensure a seamless guest experience.
• Promptly report vehicle maintenance issues to appropriate personnel.
• Follow safety guidelines and protocols to support the well-being of guests and colleagues.
• Maintain a clean driving record and comply with local traffic laws and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed