Bell Person

Cambria Detroit • Detroit, MI

16h • Onsite

About The Position

The Cambria Hotel in Detroit, Michigan, is seeking a dynamic, service-focused Bell Person to provide exceptional service and enhance guests’ stay experience. The hotel features upscale amenities, including contemporary guest rooms, multiple food and beverage options, meeting and event space, a fitness center, and locally inspired designs.

The Bell Person welcomes and assists guests, handles luggage, escorts guests to their rooms, and explains hotel amenities and services. The role also involves responding to guest inquiries and requests, keeping the lobby and entrance clean and organized, coordinating with hotel staff about shuttle services, and reporting vehicle maintenance issues. The employee must follow safety protocols and traffic laws, and perform other duties as assigned.

Requirements

• Strong customer service skills and a friendly demeanor.
• Physical ability to lift and transport luggage.
• Excellent communication and interpersonal skills.
• Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
• Basic English reading, writing, speaking, understanding, and communication skills are preferred.
• Must be able to lift up to 50 pounds at times.
• Must be able to stand and walk for prolonged periods and frequently pull, push, and bend.

Nice To Haves

• Familiarity with the Detroit area and its attractions.

Responsibilities

• Welcome guests upon arrival and assist with their luggage.
• Escort guests to their rooms and explain hotel amenities and services.
• Provide information about local attractions, restaurants, and transportation options in response to guest inquiries.
• Maintain a clean and organized lobby and entrance.
• Anticipate and fulfill guests’ needs, respond promptly to requests, and help ensure guest satisfaction.
• Communicate with hotel staff to coordinate shuttle services and support a seamless guest experience.
• Report vehicle maintenance issues to the appropriate personnel.
• Follow safety guidelines and protocols and adhere to local traffic laws and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed