Bell Person

DRIFTWOOD HOSPITALITY MANAGEMENT • Cocoa Beach, FL

6d • Onsite

About The Position

The Bell Person is responsible for guest service functions, including maintaining the bell station, greeting guests, handling luggage, providing directions, assisting the front desk with phone calls, and delivering items to guest rooms. The hotel operates 24 hours a day, seven days a week, and operational demands may require variations in shift days, start times, and weekly hours. The description summarizes primary responsibilities and qualifications and may not include every duty or qualification required now or in the future.

Requirements

• Maintain a neat, clean, and well-groomed appearance in accordance with team member handbook standards.
• Follow company policies and procedures and safety, security, fire-prevention, and emergency procedures.

Responsibilities

• Open and close vehicle doors for guests.
• Check guest luggage for day and overnight visits.
• Help guests store and retrieve luggage, including from vehicles when requested.
• Use bell carts to transfer luggage and packages to and from rooms, vehicles, and loading areas.
• Maintain and clean the designated lobby station and baggage room.
• Keep the lobby and the hotel's front exterior and interior neat and clean by picking up trash and returning furniture to its proper positions.
• Stand ready to assist guests and greet and welcome them to the hotel.
• Provide travel directions and recommendations for local attractions, restaurants, and other services.
• Answer phones to assist with PBX and guest calls.
• Restock supplies at the front desk, business center, and grab-and-go area.
• Promptly report emergencies, accidents, injuries, missing articles, damage, mechanical problems, and safety hazards to management.
• Maintain a neat, clean, and well-groomed appearance in accordance with team member handbook standards.
• Adhere to hotel taxi stand requirements and agreements.
• Follow company policies and procedures, safety and security rules, and department fire-prevention and emergency procedures.
• Use protective equipment and report unsafe conditions, accidents, injuries, near misses, property damage, and loss to a supervisor or manager.
• Help other front desk personnel when needed.
• Perform related duties as requested by a supervisor or manager.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed