Bell Person

Mirbeau Inn & Spa•Rhinebeck, NY

10h

About The Position

The Bell Person helps ensure every guest at Mirbeau enjoys a seamless, welcoming, and memorable experience from arrival through departure. Working closely with the Guest Services and Front Desk teams, this role provides a warm first impression, offers property guidance, assists with luggage, and delivers attentive service throughout each guest’s stay. The role focuses on anticipating guest needs, offering thoughtful support, and reflecting Mirbeau’s commitment to genuine hospitality.

Requirements

Previous hotel or hospitality experience, particularly as a bell attendant or concierge, is highly desirable; customer service experience is also desirable.
Hold a current, valid driver’s license.
Demonstrate exceptional verbal communication and the ability to engage thoughtfully and respectfully with guests.
Listen actively, convey information clearly, and build rapport with guests and team members.
Remain calm and patient in high-pressure situations and when handling difficult guests.
Work cooperatively with Guest Services, Front Desk, Housekeeping, and other departments.
Demonstrate a positive, team-oriented attitude and a strong sense of accountability.
Maintain a neat, well-groomed, professional appearance.
Have a warm, friendly, and approachable personality.
Show meticulous attention to detail and the ability to multitask, quickly learn responsibilities, and adapt to changing demands.
Be reliable, punctual, and flexible.
Be in good physical health and able to stand and walk for extended periods, lift and carry luggage up to 40 pounds, and push or maneuver rolling bell carts safely and efficiently.

Nice To Haves

A commercial driver’s license (CDL) is preferred.

Responsibilities

Greet guests warmly and professionally using Forbes- and Mirbeau-approved language.
Open doors, offer welcome drinks, and create a polished first impression.
Escort guests to rooms, confirm room keys, and provide in-room orientations.
Give property tours and provide resort maps, brochures, and information about amenities, local events, and attractions.
Handle luggage at check-in, check-out, or upon request.
Deliver special items before guest arrival, such as gifts, flowers, and packages, and accommodate in-room requests.
Provide proactive assistance to support a seamless guest experience.
Transport guests safely to and from the resort in company vehicles and maintain radio contact with the property when off-site.
Keep company vehicles clean, fueled, and properly maintained, including checking oil and water.
Handle guest laundry and dry-cleaning needs and follow up on issues as necessary.
Offer resort and area recommendations, upsell services, and answer guest questions.
Promptly communicate guest needs, complaints, or unusual situations to the appropriate department or manager.
Keep the bell stand, bell closet, lobby, and entryways clean, organized, and stocked.
Maintain front desk restroom cleanliness and supplies.
Perform light maintenance and cleaning, including vacuuming, sweeping, mopping, and shoveling during winter.
Check housekeeping closets for used trays and dishes and remove them when necessary.
Polish bell carts regularly.
Print and organize daily arrivals reports for greeting guests.
Log and store lost and found items.
Report low room supplies or equipment issues to the appropriate department.
Attend staff meetings and training sessions as required.
Contribute ideas to improve service and the guest experience.
Perform additional duties as assigned by management.