Bell Person

Sonesta International Hotels Corporation • Miami Beach, FL

8h • Onsite

About The Position

The Bell Person sets the tone for Sonesta’s mission of “Wowing” guests with Amazing Moments. The primary responsibility is to assist arriving and departing guests by transporting luggage to and from guest rooms. The Bell Person responds to guest requests promptly, courteously, and professionally, with a focus on hospitality and exceeding guest expectations.

This is a guest-facing role throughout the hotel, including the lobby, elevators, guest-room corridors, and guest rooms, and may also require working outside to transport luggage to and from vehicles. The position requires flexibility to work variable days, including weekends and holidays, and variable shifts, including days, nights, and overnights. Shifts of ten to twelve hours may sometimes be required.

Requirements

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including the ability to deal with difficult guests.
• Reading and writing abilities sufficient to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ability to ensure overall guest satisfaction.
• Ability to work in a fast-paced environment.
• Ability to work variable days, including weekends and holidays, and variable shifts, including days, nights, and overnights; ten- to twelve-hour shifts may sometimes be required.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to push and pull carts weighing up to 250 pounds.
• Frequent bending, stooping, and kneeling; ability to stand for the entire shift.

Nice To Haves

• Previous hotel experience.
• Retail customer service experience.

Responsibilities

• Welcome and acknowledge arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag, and store luggage at guests’ request.
• Direct guests to appropriate hotel staff for assistance with questions and requests related to food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints.
• Inform a supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Promote hotel facilities, outlets, and services, and provide guests with information about local attractions and activities.
• Handle requests professionally, tactfully, and courteously.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed