Bell Person

Marriott • Orlando, FL

3d

About The Position

The Bell Person welcomes and escorts guests to their rooms, assists with doors and vehicles, transports and stores luggage, explains room features and property amenities, provides directions, communicates parking procedures, and arranges guest transportation. The role involves anticipating and addressing guest needs, offering courteous and professional service, and maintaining positive working relationships with colleagues. Associates must follow company policies, report accidents and unsafe conditions, maintain a professional appearance and confidentiality, remain alert to undesirable persons on the property, and meet quality assurance standards. Other reasonable duties may be assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to read and visually verify information in a variety of formats, including small print.
• Ability to move at the speed required by work situations and to stand, sit, or walk for extended periods or an entire shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
• Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Greet and escort guests to their rooms; open doors and assist guests and visitors entering or leaving the property.
• Explain property amenities, services, operating hours, local points of interest, activities, and room features.
• Transport guest luggage to and from rooms or designated bell areas, and assist with luggage storage and retrieval.
• Assist guests in and out of vehicles, including loading and unloading luggage.
• Provide directions, arrange transportation, record advance transportation requests as needed, and communicate parking procedures.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
• Remain aware of undesirable persons on the property and maintain a clean, professional uniform and appearance.
• Protect confidential information and comply with quality assurance expectations and standards.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests genuinely.
• Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
• Perform other reasonable duties as requested by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED