Overnight Valet Attendant - Live! Hotel & Casino

Towne Park•Hanover, MD

14h•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests at Live! Hotel & Casino. The role parks and retrieves guest vehicles promptly and safely and assists with guest luggage, including delivery, pickup, and storage as needed. The associate also provides information and assistance with directions, transportation, reservations, facility amenities, and local attractions. The role explains parking rates and retrieval procedures, manages vehicle claim checks and keys, records vehicle and ticket information, and calculates and collects parking revenue when needed. The position follows established practices and procedures, with work frequently checked or verified. Most work takes place outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the job, including extended sitting or standing, walking and other listed movements, and lifting or exerting force up to the stated limits.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks only after receiving vehicle keys, collect claim checks before returning keys, and maintain complete vehicle and ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Record the vehicle location on key tags after parking and calculate and collect revenue for vehicles when needed.