Bell Attendant

Holiday Inn & Suites Green Bay • Green Bay, WI

77d • Onsite

About The Position

This role is responsible for various guest services including escorting guests to rooms, assisting with luggage, inspecting rooms for readiness, explaining room features, providing information on hotel services and local attractions, delivering messages, running errands, transporting guests in a hotel van, maintaining the van's cleanliness and mileage records, and responding to guest requests and complaints courteously and promptly. The position also involves supporting hotel operations through effective communication, accurate reporting, adherence to policies, and attending meetings. Professionalism and style expectations include completing assignments thoroughly, adapting to high-pressure situations, pursuing personal growth, and maintaining professional conduct. Communication skills are vital for conveying the company culture, expressing ideas clearly, active listening, and resolving disagreements respectfully. Physical requirements include lifting and pulling a minimum of 50 pounds, pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing. Additional responsibilities include comprehensive knowledge of hotel departments, health and safety regulations, mathematical and computer skills, obtaining necessary licenses, CPR training, and potentially additional language ability.

Requirements

• Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have a knowledge of mathematical and computer skills.
• Ability to timely obtain any required licenses or certificates.
• CPR training required.

Nice To Haves

• High school education and relevant training and experience preferred.
• First aid training preferred.
• Additional language ability preferred.

Responsibilities

• Escort incoming guests to rooms.
• Assist guests with luggage.
• Inspect guest room to ensure that it is in order, and that supplies are adequate.
• Explain features of room such as operation of radio, television, in-room movie system, etc.
• Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
• Deliver messages and run errands.
• Transport guests in hotel van within property requirements.
• Maintain cleanliness of both interior and exterior of van.
• Maintain all mileage records on a daily basis.
• Report all trips to front desk; length of drive as well as length of time spent.
• Keep record of calls for service.
• Deliver packages, suitcases, and trunks.
• Set up sample rooms.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the StepStone Culture and core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have a knowledge of mathematical and computer skills.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED