Bell Attendant
Royal Sonesta Downtown Chicago, IL•Berwyn, IL
•$15 - $16
About The Position
The Bell Attendant helps deliver Sonesta’s guest-service mission by transporting and storing luggage to and from guest rooms. The role also supports guests with room deliveries, information about hotel facilities and local attractions, and responses to special requests. The position requires professional communication, strong interpersonal and customer service skills, and attention to detail.
Requirements
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills, including the ability to deal with difficult guests.
- Excellent organizational skills and attention to detail.
Responsibilities
- Transport and store luggage to and from guest rooms.
- Deliver guest room packages and room drops promptly and professionally.
- Explain and promote hotel facilities, outlets, and services to guests.
- Provide guests with information about local attractions and activities.
- Respond appropriately to guest complaints and inform a supervisor of major problems, complaints, disturbances, or dissatisfied guests.
- Accept guests’ dry cleaning and secure it for pickup by the dry-cleaning company.
- Deliver clean laundry, guest mail or messages, and sundry items to guest rooms.
- Respond to other special requests and perform other duties as assigned.
Benefits
- Medical and dental insurance
- Paid vacation and sick days
- Paid holidays
- Pension
- Legal services
- Maternity and parental leave
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
