Bell Attendant
About The Position
The Bell Attendant joins the Guest Services team and creates a memorable first impression for guests upon arrival and throughout their stay. The role welcomes guests to the hotel or resort, assists with unloading luggage, escorts guests to the front desk for check-in and then to their rooms, and shares information about hotel amenities and the local area. The attendant provides engaging, personalized customer service, works with other attendants to create a positive guest experience, opens doors for guests, and helps keep the entrance area clean and organized. The position is primarily needed on Tuesdays and Wednesdays and typically follows a 10:00 AM to 6:00 PM schedule.
Requirements
- A motivated, engaging person who enjoys interacting with people and making meaningful connections.
- A sincere interest in guests and a commitment to providing exceptional customer service.
Responsibilities
- Welcome guests to the hotel or resort and provide engaging, exceptional customer service.
- Open vehicle doors for arriving guests and assist with unloading their luggage.
- Escort and orient guests to the front desk for check-in.
- Escort guests and their luggage to their rooms after check-in.
- Explain hotel amenities and share useful information and fun facts about the property.
- Work with other attendants to provide each guest with a personalized experience.
- Open doors for guests.
- Assist the lobby attendant in keeping the entrance area clean and organized.
- Make a positive difference for guests and employees by going beyond routine service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
