Bell Attendant

Sage Hospitality Group • Fort Collins, CO

8d • Onsite

About The Position

Under general supervision, provides bell and valet services to hotel guests and helps ensure their satisfaction and comfort by responding promptly and courteously to requests. Assists the Doorman with welcoming guests and managing arrivals and departures. The role involves transporting luggage, parking vehicles safely, providing directions and information, and responding to questions about transportation, hotel services, and local activities. Associates are expected to act professionally, work collaboratively, take initiative to assist guests and teammates, and pursue ongoing training and personal development.

Requirements

• High school diploma or equivalent.
• General knowledge of basic customer service skills.
• Fluency in oral and written English.
• Knowledge of local establishments, businesses, and the surrounding community.
• Ability to drive both automatic and manual vehicles.
• Valid driver’s license.
• Driving record that meets the needs of the company’s insurance carrier.
• Ability to see objects and people up close and at a distance.
• Ability to grasp handles, carry bundles, and lift packages.
• Ability to continually push, lift, and carry up to 65 pounds throughout the hotel during the entire shift.
• Ability to perform prolonged standing, walking, and stair climbing.

Responsibilities

• Meet and greet guests arriving by all forms of transportation.
• Help guests retrieve luggage from vehicles and transport it to their rooms, carrying it or using a luggage cart.
• Note existing vehicle damage on the appropriate key tag space.
• Assist the Doorman with escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees and direct guests to the registration area.
• Park vehicles securely and record the parking location, guest name, license plate number, and vehicle type on the key tag.
• Drive vehicles safely and efficiently.
• Provide general directions and information and answer guest questions about transportation, hotel services, local events, points of interest, and activities.
• Open vehicle doors to assist guests.
• Greet guests professionally in public areas and offer assistance to guests and associates throughout the hotel.
• Maintain professionalism and courtesy with guests, associates, and vendors.
• Take responsibility for ongoing training and personal development, including hospitality, technical skills, and proactive problem-solving.
• Learn about other hotel departments and offer ideas for improvement.
• Use empowerment to exceed expectations and resolve conflicts.
• Work as part of a team to complete activities that support guest satisfaction.

Benefits

• Mental health resources, including an Employee Assistance Program (EAP).
• Sick pay.
• Holiday pay.
• Eligibility to participate in the company’s 401(k) program with employer matching.
• Free employee meals.
• Tuition reimbursement.
• Discount rates on Sage and Marriott hotels and Sage restaurants.
• Employee referral bonus program: $500 for hourly roles and $1,000 for salaried roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED