Bell Attendant

Sonesta International Hotels Corporation • Royal Sonesta Downtown Chicago, IL

2d

About The Position

The Bell Attendant helps deliver Sonesta’s guest service mission by transporting and storing luggage to and from guest rooms and creating welcoming guest experiences. The role also delivers packages and other items, explains hotel services and local attractions, responds to guest concerns, and handles special requests. The listed duties and qualifications describe key aspects of the role and may change or be supplemented as needed.

Requirements

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including the ability to deal with difficult guests.
• Excellent organizational skills and attention to detail.

Responsibilities

• Transport and store luggage to and from guest rooms.
• Deliver guest room packages and room drops in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services.
• Provide guests with information about local attractions and activities.
• Respond appropriately to guest complaints and inform a supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Accept dry cleaning from guests and secure it for pickup by the dry cleaning company.
• Deliver clean laundry, guest mail or messages, and sundry items to guest rooms.
• Respond to other special requests.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Paid vacation and sick days
• Paid holidays
• Pension
• Legal services
• Maternity and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed