Bell Attendant

SP Plus • Nashville, TN

7d

About The Position

Provide exceptional service to hotel guests by escorting arriving and departing guests to and from their accommodations and transporting and handling their luggage. Maintain a high level of customer service and use extreme care when handling guest belongings. The role also involves responding to questions about hotel services and the local area, keeping management informed of relevant feedback, and maintaining punctuality and a neat, complete uniform during scheduled shifts.

Requirements

• Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
• Maintain a pleasant and professional demeanor when interacting with guests.
• Effectively respond to customer problems or complaints.
• Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Apply common-sense understanding to detailed but standard written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Use a clock showing standard or military time.
• If expected to drive a company vehicle or drive on company business, maintain a valid state-issued driver’s license with a current address and an acceptable driving record.
• Meet the physical demands of the role, including regularly lifting and moving up to 75 pounds and moving relatively quickly.

Responsibilities

• Read and match luggage tags, write claim tickets, and give the appropriate ticket portion to guests.
• Escort guests to their accommodations, inspect rooms visually, and familiarize guests with room features.
• Organize and store luggage in a designated area as needed.
• Respond accurately, promptly, and courteously to guest inquiries and requests about hotel services and the local area.
• Inform management or leadership of relevant feedback from guests or other departments.
• Arrive on time for scheduled workdays and maintain a neat appearance and complete uniform before and during shifts.
• Assist supervisors and managers with additional assigned duties.

Benefits

• Medical, dental, and vision plans
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off
• Tips in addition to the posted hourly rate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed