Bell Attendant

Sage Hospitality • Fort Collins, CO

10d • Onsite

About The Position

The Bell Attendant provides bell and valet services under general supervision, helping ensure hotel guests’ satisfaction and comfort by responding promptly and courteously to requests. The role assists the Doorman in greeting arrivals and departures, handling guest luggage, explaining valet procedures, parking vehicles, and providing directions and information. The position is physically strenuous and primarily indoors, with prolonged standing, walking, and stair climbing and intermittent exposure to outdoor elements.

Requirements

• High school diploma or equivalent.
• General knowledge of basic customer service skills.
• Fluent in oral and written English.
• Knowledge of local establishments, businesses, and the surrounding community.
• Ability to drive automatic and manual vehicles.
• Valid driver’s license and a driving record that meets the insurance carrier’s requirements.
• Ability to see objects and people up close and at a distance.
• Ability to grasp handles, carry bundles, and lift packages.
• Ability to continually push, lift, and carry up to 65 pounds throughout the hotel during the entire shift.

Responsibilities

• Meet and greet guests arriving at the hotel by any form of transportation.
• Help guests retrieve luggage from vehicles and transport it to their rooms, carrying it personally or using a luggage cart.
• Note existing vehicle damage on key tags in the appropriate space.
• Assist the Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees, and direct guests to the registration area for check-in.
• Park vehicles securely and record the parking location, guest name, license plate number, and vehicle type on the key tag.
• Drive vehicles safely and efficiently.
• Provide general directions and information, and answer guest questions about transportation, hotel services, local events, points of interest, and activities.
• Open vehicle doors to assist guests.
• Extend professionalism and courtesy to guests, associates, and vendors at all times.
• Greet guests professionally within five feet when in public areas and proactively offer assistance throughout the hotel.
• Demonstrate self-confidence, energy, and enthusiasm.
• Participate in ongoing training and personal development, including hospitality, technical skills, and proactive problem-solving.
• Learn formally or informally about other hotel departments.
• Offer improvement ideas and acknowledge others’ good performance.
• Use empowerment to exceed expectations and resolve conflicts.
• Work as a team to complete activities that support guest satisfaction.

Benefits

• Mental health resources, including an Employee Assistance Program (EAP).
• Sick pay.
• Holiday pay.
• Eligibility to participate in the company’s 401(k) program with employer matching.
• Free employee meals.
• Tuition reimbursement.
• Discount rates on Sage and Marriott hotels and Sage Restaurants.
• Employee referral bonus program: $500 for hourly roles and $1,000 for salaried roles.
• Opportunities for growth and development.
• Flexible work schedules intended to help balance work and personal life.
• Opportunity to engage with the Fort Collins community through giving back and volunteering.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED