Bell Attendant

Marriott • Cleveland, OH

3d

About The Position

The Bell Attendant is a Guest Arrival Expert who helps make guests’ arrival and departure experiences memorable. The role provides a range of services to guide guests through these experiences, takes initiative to address operational needs and guest requests, completes reports, and shares information about local highlights. The position is empowered to move throughout the work area and take action to support guests.

The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Work involves extended periods of standing, sitting, or walking and hands-on tasks including moving, lifting, carrying, pushing, pulling, and placing objects. The role supports The Ritz-Carlton’s Gold Standards and its commitment to gracious, thoughtful luxury service.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through arrival and departure experiences and help make them memorable.
• Address guest requests and complete operational tasks.
• Complete reports and share highlights of the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED