Area Manager - Columbus

Parking Management Company•Dayton, OH

4d•$80,000 - $90,000

About The Position

The Valet Area Manager oversees daily operations, staff management, and client relationships across multiple valet parking locations in a designated area. The role is responsible for smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The manager works with property partners, internal teams, and senior leadership to support operational excellence and guest satisfaction. The position leads and supports valet teams across multiple locations through operational oversight, staffing and development, client relationship management, financial monitoring, safety and compliance, customer service leadership, and performance reporting. It includes site visits and audits, and travel may be required to oversee performance, address challenges, and support new account launches. Flexible hours may be needed, particularly during financial close periods, and occasional travel may be required for financial reviews, audits, or corporate meetings. Work takes place in indoor and outdoor settings, at client sites and in corporate environments. Employees may be required to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. This is a full-time, exempt position with salary plus bonus opportunities. Salary varies depending on market and applicable experience. The position reports directly to the Regional Director of Operations or Regional Vice President of Operations.

Requirements

High school diploma or general education degree (GED).
A valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Strong analytical and problem-solving abilities, including analyzing revenue and payroll data, identifying and correcting discrepancies, investigating operational inefficiencies, and developing solutions.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Nice To Haves

At least three years of previous supervisory and related customer service or hospitality experience is preferred.
Management-, leadership-, or business-related training, certifications, or education is preferred.

Responsibilities

Manage daily operations across multiple valet locations, including traffic flow, service efficiency, and safety compliance; conduct site visits and audits to uphold company standards and client expectations.
Oversee recruitment, training, supervision, scheduling, coaching, and performance evaluations of valet staff while maintaining appropriate coverage and controlling labor costs.
Serve as the main contact for property managers and business partners, resolve concerns, maintain client satisfaction, and identify opportunities to expand services and strengthen partnerships.
Oversee budgets, revenue, and expenses; support financial goals; ensure accurate cash handling and reporting; and analyze performance metrics to improve profitability across locations.
Ensure locations follow safety protocols, local regulations, and company policies; conduct safety meetings, audits, and ongoing staff training.
Promote a customer-first culture, support and train staff, and professionally handle escalated guest concerns to maintain guest satisfaction.
Use valet management software to track operations and revenue; review reports, identify trends and inefficiencies, and adjust practices to improve performance and profitability.
Travel for site visits, performance oversight, operational support, and new account launches as needed; communicate updates and performance insights to leadership.
Involve staff in planning, decision-making, and process improvement; take responsibility for team performance; provide feedback and support skill development and professional growth.
Seek and apply feedback from internal and external customers, promote quality, and continuously improve processes, services, and supervisory skills.
Complete other assigned duties supporting operational and financial objectives; attend required staff meetings and complete training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
Use a personal cell phone for work-related communication and applications when required.