Valet Account Manager - Charleston, SC

Parking Management•Charleston, SC

17h

About The Position

The Valet Account Manager oversees the daily operations of an assigned valet location, delivering exceptional service to clients and guests while managing staff, client relationships, site-level finances, and operational performance. The role leads valet operations, improves efficiency, supports business growth, and promotes a safe, professional, and organized guest experience. Valet duties may be performed when needed. The position includes managing schedules and staffing, conducting site visits, maintaining equipment and service standards, monitoring revenue, payroll, and expenses, and working with regional leadership on cost control and records. The Account Manager recruits, trains, and coaches associates, sets performance expectations, provides feedback, and encourages professional development. The role also communicates account needs and operational updates to management and coordinates with clients, vendors, and internal departments. The work takes place in indoor and outdoor settings, including parking facilities and corporate environments. The role may involve flexible hours, occasional travel for financial reviews, audits, or corporate meetings, and use of a personal cell phone for work-related communication. The position is full-time and exempt, with a salary that may vary by market and applicable experience, plus potential bonus opportunities.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Strong hospitality, customer service, communication, active listening, and guest-assistance skills.
Ability to manage client relationships, understand client needs, resolve issues, coordinate across locations, and support long-term partnerships.
Analytical and problem-solving ability, including analyzing revenue and payroll, identifying discrepancies, and improving operational efficiency and accuracy.
Training and leadership skills, including hands-on coaching, team building, accountability, and employee engagement.
Payroll management skills, including scheduling and overtime control to optimize labor costs.
Strong communication and reporting skills with operations, HR, internal departments, external vendors, clients, and team members.
Ability to use operational software and work-related applications.
Ability to perform the physical demands of valet work, including extended periods of running, standing, and walking and lifting or carrying moderate weights.
Vision abilities including close, distance, peripheral vision, depth perception, and adjustment of focus.
Ability to work in indoor and outdoor environments, including exposure to extreme heat, cold, humidity, wet conditions, noise, and moving vehicles.
Ability to work flexible hours when needed and travel occasionally for financial reviews, audits, or corporate meetings.

Nice To Haves

Additional training or certifications in leadership or business management are beneficial.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, and build client relationships and opportunities for service improvement and growth.
Manage daily scheduling, staffing, quality assurance, site visits, equipment upkeep, issue resolution, and customer service standards.
Monitor site-level revenue, payroll, and expenses; identify trends or irregularities; and work with the Regional Director on cost control and accurate records.
Recruit, train, coach, and supervise hourly associates; set performance expectations, enforce company policies, and support a positive work environment.
Provide management with regular reports and updates on progress, challenges, and account needs.
Use personal devices as needed to coordinate during emergencies or urgent situations and communicate with team members, managers, and clients.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance.
Provide feedback, support employee skill development and professional growth, and apply feedback from internal and external customers.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
Perform valet duties when needed, including running, standing, walking, and lifting or carrying items such as luggage.
Perform other tasks as assigned to support operational and financial objectives.