Valet Account Manager - Charleston, SC

Parking Management Company•Charleston, SC

1d•$55,000 - $62,000

About The Position

The Valet Account Manager oversees the daily operations of an assigned valet location, delivering exceptional service to clients and guests while managing staff, client relationships, site finances, and operational performance. The role leads valet operations with an emphasis on guest service, efficiency, safety, staff development, customer satisfaction, and financial performance. The Account Manager may perform valet duties when needed. The position serves as the primary contact for assigned properties, manages scheduling and staffing, monitors service quality, and conducts site visits to address issues, maintain equipment, and improve processes. It also monitors revenue, payroll, and expenses; recruits, trains, and coaches hourly associates; and reports account progress and needs to management. The Account Manager works with the Regional Director on cost control and record-keeping, and reports directly to a City Manager or Area Manager. The work takes place in indoor and outdoor settings, including parking facilities and corporate environments. Regular exposure to weather conditions, noise, and moving vehicles is expected. The role may require flexible hours, occasional travel for financial reviews, audits, or corporate meetings, and use of a personal cell phone for work communication and applications. The position is full-time and exempt, with salary and potential bonus opportunities.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance.
Build client relationships, understand client needs, resolve issues promptly, and coordinate strategies across locations.
Analyze revenue and payroll, identify discrepancies and operational inefficiencies, and develop solutions to improve performance and accuracy.
Provide hands-on coaching and team leadership, using training methods, operational software, and leadership principles to foster accountability, communication, and employee engagement.
Manage payroll with attention to scheduling and overtime control and guide managers in creating efficient schedules.
Communicate and report clearly to operations, HR, internal departments, external vendors, and clients.
Meet the physical demands of valet work, including extended periods of running, standing, and walking; lifting and carrying moderate weights such as luggage; and possessing the specified close, distance, peripheral, and depth vision and ability to adjust focus.

Nice To Haves

Additional training or certifications in leadership or business management.

Responsibilities

Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, build stakeholder trust, and identify opportunities to improve service and grow the business.
Manage daily scheduling, staffing, and quality assurance; conduct site visits; resolve operational issues; maintain equipment; improve processes; and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses, identify trends or irregularities, and work with the Regional Director on cost control and accurate record-keeping.
Recruit, train, and coach hourly associates, set performance expectations, model professionalism, enforce company policies, and foster a positive work environment.
Provide management with regular reports and updates on progress, challenges, and account needs.
Use personal devices as needed to coordinate during emergencies or urgent situations.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance.
Provide regular feedback, support employee skill development and professional growth, and apply feedback from internal and external customers.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings.
Perform valet duties when needed and complete other tasks assigned to support operational and financial objectives.