Experience Team – UX Research Internships – Summer 2027
About The Position
ServiceNow’s Experience Team is made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists, and Visual Designers. The team creates innovative software and values contributions from people with diverse backgrounds. This is a 12-week summer internship for students interested in learning and growing early in their careers. Interns may participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities, and have access to LinkedIn Learning and a dedicated Summer Coach. The team uses AI across the research lifecycle, including planning, synthesis, and reporting; interns will learn how to apply it carefully and may contribute a reusable workflow. The role is hired in multiple locations, including Santa Clara, California; San Diego, California; and West Palm Beach, Florida, among other areas. Work location is determined based on team growth strategies. The UX Research Intern represents customers and end users through research from discovery through design validation. The intern participates in research planning, facilitation, analysis, and reporting; communicates findings through artifacts such as personas, journeys, and task analyses; and partners with senior UX staff to inform product strategy and roadmaps. The intern supports iterative usability testing and design validation, and uses AI-assisted workflows for planning, transcript analysis, and synthesis while checking outputs against source data. The role also supports the evaluation and improvement of AI-enabled research tools and workflows, including measuring their effect on team efficiency.
Requirements
- Currently pursuing a master’s degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or a related field, with graduation in May 2028 or later.
- Must be able to work full time for 12 weeks during the summer.
- Portfolio of work required at the time of interview.
- Experience developing insightful, probing questions that resonate with end users of enterprise software.
- General knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
- Experience creating and executing online surveys and using qualitative research techniques.
- Ability to learn new technical concepts quickly.
- Working knowledge of planning, developing, and conducting user research and testing.
- Experience successfully applying customer-centered research and mixed design methods.
- Comfortable in a customer-facing role representing the ServiceNow brand.
- Experience leveraging or critically evaluating AI in work or coursework, such as AI-powered tools, workflow automation, or AI-generated insights.
Responsibilities
- Represent customers and end users using research methodologies from discovery through design validation.
- Participate in planning and facilitating research initiatives, and in analyzing and reporting findings.
- Communicate research findings to the core team through artifacts such as personas, journeys, and task analyses, as needed.
- Partner with senior UX staff to help influence product strategy and roadmaps using validated research findings.
- Support formative or summative design validation through iterative usability testing.
- Use AI-assisted workflows to speed up research planning, transcript analysis, and synthesis, and verify outputs against source data.
- Help evaluate and improve AI-enabled research tools and workflows, and measure their effect on team efficiency.
Benefits
- Executive speaker series, career development workshops, philanthropic efforts, and team-building activities.
- Access to LinkedIn Learning and a dedicated Summer Coach.
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- Employee stock purchase plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Equity when applicable and variable/incentive compensation, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
