Experience Team – UX Research Internships – Summer 2027

ServiceNow•San Diego, CA

13d•$46 - $53

About The Position

ServiceNow's Experience Team includes Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists, and Visual Designers. The team builds software that makes workflows smarter and values contributions from people with diverse professional and personal backgrounds. ServiceNow offers 12-week summer internships across business functions. Interns will learn how the team uses AI throughout the research lifecycle and may contribute a reusable workflow. The internship also includes executive speaker series, career development workshops, philanthropic efforts, team-building activities, LinkedIn Learning, and a dedicated Summer Coach. The UX Research Intern represents customers and their end users through research from discovery to design validation. The intern works with senior UX staff and other team members to plan and conduct research, analyze and report findings, and support iterative usability testing. They communicate findings through research artifacts and help inform product strategy and roadmaps. They also use and evaluate AI-assisted research workflows and tools, checking AI outputs against source data and measuring effects on team efficiency. Internships are offered in multiple locations, including Santa Clara, California; San Diego, California; and West Palm Beach, Florida. Work location is determined based on team growth strategies. The work persona is described as flexible or remote. Candidates must be able to work full time for 12 weeks during the summer.

Requirements

Currently pursuing a master's degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or a related field, with graduation in May 2028 or later.
Able to work full time for 12 weeks during the summer.
Provide a portfolio of work at the time of interview.
Experience developing insightful, probing questions that resonate with end users of enterprise software.
General knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
Experience creating and administering online surveys and using qualitative research techniques.
Proven ability to learn new technical concepts quickly.
Working knowledge of planning, developing, and conducting user research and testing.
Experience successfully applying customer-centered research and mixed design methods.
Comfortable in a customer-facing role representing the ServiceNow brand.
Experience leveraging or critically evaluating AI in work or coursework, including AI-powered tools, workflow automation, or AI-generated insights.

Responsibilities

Represent the needs of customers and their end users using research methodologies from discovery through design validation.
Participate in planning and facilitating research initiatives, and in analyzing and reporting their findings.
Communicate findings to the core team through artifacts such as personas, journeys, and task analyses as needed.
Partner closely with senior UX staff to help influence product strategy and roadmaps with validated user research findings.
Support formative or summative design validation through iterative usability testing.
Use AI-assisted workflows to accelerate research planning, transcript analysis, and synthesis, and verify every output against source data.
Help evaluate and improve AI-enabled research tools and workflows, and measure their effect on team efficiency.