Experience Team – Associate Technical Writing Internships – Summer 2027

ServiceNow•San Diego, CA

13d•$27 - $35

About The Position

ServiceNow’s Experience Team includes Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists, and Visual Designers. The team brings together people with diverse professional and personal backgrounds to build innovative software and smarter workflows. ServiceNow offers 12-week summer internship opportunities for students who want to learn, grow, and make an early-career impact. The Technical Writing Intern creates product documentation for end users and system administrators, primarily authoring in DITA/XML environments. The intern researches, writes, and verifies accurate content for current and future product releases, working with multiple development teams in an Agile environment. The role also involves peer reviews and collaboration with information developers to create and share deliverables such as blogs, product documentation, knowledge-base content, and videos. Hiring locations include Santa Clara, California; San Diego, California; West Palm Beach, Florida; and other geographic areas. The work location is determined by team growth strategies. The work persona is flexible or remote.

Requirements

Currently pursuing a bachelor’s degree in Liberal Arts, Communications, Technical Communications, or a related field.
Expected to graduate in May 2029 or later.
Able to work full time for 12 weeks during the summer.
Provide a writing sample demonstrating research, analysis, and critical thinking, or sample web pages or another multimedia communications project; include a summary of how the project was created and its deadline.
For team-produced samples, identify the specific work that is original to the applicant.
Understand content development life cycles and processes.
Be able to learn highly technical products quickly using pre-release software and internal documentation.
Have knowledge of markup languages such as DITA, HTML, XML, or SGML.
Be able to obtain information through research, interviews, and experimentation.
Be passionate about writing and committed to improving the writing of others.
Be able to explain technical concepts in clear, concise prose.
Have exceptional written and oral communication skills.
Have a strong interest in software products and technology.
Be able to collaborate within teams and manage individual assignments and deadlines.
Have experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.

Responsibilities

Create product documentation for end users and system administrators.
Learn to author content in a variety of environments, primarily DITA/XML.
Research, write, and ensure the accuracy of content covering current and future product releases.
Work closely with multiple development teams in an Agile environment.
Conduct peer reviews of documentation.
Collaborate with other information developers to produce and share deliverables such as blogs, product documentation, knowledge-base content, and videos.