Experience Team – Associate Technical Writing Internships – Summer 2027

ServiceNow•San Diego, CA

11d•$27 - $35

About The Position

ServiceNow’s Experience Team is seeking a Technical Writing Intern for a 12-week summer internship in 2027. The Experience Team includes Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists, and Visual Designers, who work together to build innovative software and value diverse professional and personal backgrounds. Internship locations include Santa Clara, California; San Diego, California; West Palm Beach, Florida; and other areas, with the work location determined by team growth strategies. The intern will create product documentation for end users and system administrators, primarily authoring in DITA/XML environments. The role involves researching, writing, and verifying content for current and future product releases; working with development teams in an Agile environment; reviewing documentation; and collaborating with other information developers on blogs, product documentation, knowledge base content, and videos. Candidates must be able to work full time for 12 weeks during the summer and provide a writing or communications work sample with information about how it was created and its deadline. For positions in the stated location, the base pay range is $27.45–$35.19, plus equity when applicable, variable/incentive compensation, and benefits. Compensation depends on factors including qualifications, skills, competencies, and work location. ServiceNow offers health plans, including flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, a flexible time away plan, and family leave programs. The role is part of a distributed work model; an assigned work persona may be flexible, remote, or required in office, depending on the nature of the work and assigned location.

Requirements

Currently pursuing a bachelor’s degree in Liberal Arts, Communications, Technical Communications, or a related field.
Expected to graduate in May 2029 or later.
Able to work full time for 12 weeks during the summer.
Provide a solid writing sample demonstrating research, analysis, and critical thinking, or sample web pages or another multimedia communications project; include a summary of how the project was created and its deadline, and identify the candidate’s original contribution if it was a team effort.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving; examples may include AI-powered tools, workflow automation, analysis of AI-driven insights, or exploration of AI’s potential impact.
Understanding of content development life cycles and processes.
Ability to learn highly technical products quickly using pre-release software and internal documentation.
Knowledge of markup languages such as DITA, HTML, XML, or SGML.
Ability to obtain information through research, interviews, and experimentation.
Passion for writing and a strong conviction to improve the writing of others.
Ability to explain technical concepts in clear and concise prose.
Exceptional written and oral communication skills.
Strong interest in software products and technology.
Ability to work collaboratively within teams and manage individual assignments and deadlines.

Responsibilities

Create product documentation for end users and system administrators.
Learn to author in a variety of environments, primarily DITA/XML.
Research, write, and ensure the accuracy of content for current and future product releases.
Work closely with multiple development teams in an Agile environment.
Conduct peer reviews of documentation.
Collaborate with information developers to produce and share content for blogs, product documentation, knowledge base articles, and videos.
Work full time for 12 weeks during the summer.