UX Ecommerce Manager

Princess Polly•West Hollywood, CA

146d•$110,000 - $125,000

About The Position

The UX Ecommerce Manager owns and elevates the front-end user experience across Princess Polly's ecommerce sites and apps. The role leads UX strategy, drives conversion through design, and ensures customer touchpoints are intentional, on-brand, and performance-led. Positioned at the intersection of design, product, and conversion, the manager partners with the development team, a contracted CRO agency, and the broader ecommerce function, and is accountable for the UX roadmap and the quality, consistency, and performance impact of design decisions across digital touchpoints.

Requirements

At least 4 years of experience in UX design.
At least 1–2 years of experience in a senior or lead capacity.
Strong experience with high-traffic, mobile-first ecommerce sites.
Proficiency in Figma and Adobe Creative Suite.
Solid understanding of the Shopify ecosystem and partner landscape.
Deep knowledge of UX best practices and conversion-focused design.
A strong UX portfolio demonstrating ecommerce experience.
Experience with A/B testing, CRO methodologies, and analytics platforms.
Experience using AI tools to improve design and implementation efficiency.

Responsibilities

Lead the design and iteration of core ecommerce flows, including homepage, product detail pages, product listing pages, cart, checkout, and navigation, across Shopify sites and apps.
Create wireframes, user flows, and high-fidelity UI designs in Figma.
Develop mobile-first, conversion-focused experiences that drive engagement and sales across devices.
Use analytics tools such as GA4, Shopify, and Microsoft Clarity to identify user pain points, uncover opportunities, and measure the impact of UX changes.
Lead A/B testing and experimentation strategy with the contracted CRO agency to improve user flows and performance.
Ground design decisions in data, user insights, and measurable outcomes.
Maintain and champion accessibility standards and best-in-class design practices.
Use AI tools to support design exploration, iteration, and efficiency while maintaining high-quality, on-brand outputs.
Build and launch marketing pages within Shopify.
Manage ongoing site and app updates, including promotional and campaign changes.
Partner with the development team on UX implementation and front-end delivery.
Collaborate with stakeholders across ecommerce, brand, design, marketing, customer experience, and merchandising to gather feedback and drive continuous improvement.
Coordinate with third-party partners to support project alignment and timely delivery.