eCommerce Platforms Manager

Fujifilm•Remote,

2d•Remote

About The Position

The Manager, E-Commerce Platforms is the hands-on owner of platform administration and vendor operations across Fujifilm’s direct-to-consumer storefronts. The role administers SaaS tools, manages day-to-day vendor relationships, and supports evaluation of new composable commerce components, while taking operational vendor work off the Senior Director’s plate. The position works closely with Product Owners, Business Analysts, Analytics, Marketing, IT, Procurement, Legal, and systems integrator partners. The e-commerce stack includes commercetools, a headless front end, a product personalization engine, Klaviyo, and supporting tools for content, search, analytics, and customer support. The role maintains and administers the stack, supports new DTC capabilities, and contributes to its future direction. It is suited to someone with several years of platform or marketing technology experience who wants to develop expertise in composable commerce architecture and vendor strategy.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
3 to 4 years of experience in e-commerce technology, platform administration, digital product, or marketing technology.
Hands-on administration of at least one e-commerce platform (such as commercetools, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, or Adobe Commerce) or marketing automation platform (such as Klaviyo, Braze, Iterable, or Salesforce Marketing Cloud).
Day-to-day experience working with SaaS vendors on support, account management, or renewals.
Participation in at least one software evaluation or vendor selection.
Working knowledge of APIs, integrations, and data flows between commerce, marketing, and analytics systems; coding is not required.
Strong organization and documentation habits.
Clear written and verbal communication with technical teams and business stakeholders.

Nice To Haves

Hands-on experience with both a commerce platform and a marketing automation platform.
Exposure to headless or composable commerce (MACH) architecture.
commercetools or Klaviyo certification.
Experience with headless CMS platforms such as Contentful, Contentstack, Amplience, or Storyblok, or search tools such as Algolia, Elasticsearch, Bloomreach, or Constructor.
Familiarity with GA4, Google Tag Manager, and customer support platforms such as Intercom.
Experience working with offshore or nearshore systems integrators.
Exposure to consumer privacy and compliance requirements, including CCPA/CPRA, CAN-SPAM, TCPA, PCI, and accessibility.
Background in consumer products, photo, or DTC retail.

Responsibilities

Administer platform settings, user access, roles, environments, API credentials, and integrations across commercetools, Klaviyo, and related SaaS tools.
Manage license and seat counts, usage-based costs, and platform spend against budget.
Coordinate vendor-driven changes, including version upgrades, deprecations, and new feature rollouts.
Document administration procedures, runbooks, and access records, keeping them audit-ready.
Serve as the day-to-day contact for SaaS vendors, handling support tickets, escalations, account reviews, and roadmap briefings.
Track contracts, renewal dates, and SLAs, and flag cost or risk issues to the Senior Director early.
Prepare renewal and contract materials for Procurement and Legal.
Coordinate with systems integrator partners on platform configuration and administration tasks alongside Product Owners.
Support evaluations of new composable components by gathering requirements, building vendor shortlists, scheduling demos, and running scoring.
Research the market for headless CMS, search, marketing automation, and other composable tools, and summarize options and trade-offs.
Maintain a current map of the technology stack, including components, integrations, data flows, owners, contracts, and renewal dates.
Act as technical administrator for Klaviyo and other marketing tools, including integration health, data feeds, event tracking, and consent settings.
Work with Marketing and Analytics to ensure customer, order, and behavioral data flows correctly between commerce, email, and analytics tools.
Help launch new DTC capabilities such as personalization, loyalty, reviews, and on-site search improvements.
Provide Product Owners and Business Analysts with input on requirements that touch platform capabilities or vendor limits.
Work with IT and Security on access reviews, vendor security assessments, and compliance requirements.