Senior Ecommerce Manager

NEAT Method

18h•$95,000 - $105,000•Remote

About The Position

NEAT Method is hiring a Senior Ecommerce Manager to oversee the day-to-day management and performance of its Shopify-based websites. This strategic and hands-on role manages the ecommerce roadmap and promotional execution, while also building product pages, QA testing releases, and keeping the sites running smoothly. The role is expected to focus proactively on revenue-driving work and identify issues before they affect customers. As NEAT Method’s first dedicated ecommerce hire, the Senior Ecommerce Manager will lead the development agency through a full site re-platform and help shape the website as the front door to the broader business. The position reports to the VP of Marketing and works closely with teams across Marketing, Product, Finance, Operations, Supply Chain, and Customer Experience.

Requirements

5–7 years of ecommerce experience, including ownership of channel performance or revenue goals.
Shopify experience is required.
Experience managing a site with multiple functions or audiences and using data to set priorities.
Experience managing external development, UX, or SEO agencies.
Hands-on experience with A/B testing and conversion rate optimization.
Ability to move seamlessly between strategy and execution.
Strong project management and organizational skills, with the ability to manage multiple timelines and stakeholders.
Strong attention to detail and a demonstrated ability to execute accurately and efficiently.

Nice To Haves

Shopify Plus experience.
Experience in a fast-paced or high-growth environment.
Re-platform or migration experience.
Experience with headless site structure.
Basic HTML/CSS skills for light troubleshooting.
Familiarity with Polar, GA4, or similar analytics tools.
Experience with Trade, wholesale, or B2B ecommerce.
Experience launching on TikTok Shop or other social commerce channels.

Responsibilities

Drive DTC and Trade ecommerce revenue, conversion rate, average order value, and customer lifetime value, with accountability for channel performance.
Partner with Product on channel revenue forecasting, track pacing, and communicate when performance is off track and why.
Build and manage the ecommerce roadmap, prioritizing initiatives by revenue impact across a site serving DTC shoppers, Trade customers, service leads, and Franchise Owners.
Manage the online promotional calendar and execution, partnering with Product and Finance to balance revenue goals, margin, and brand experience.
Drive conversion rate optimization across product sales and lead forms.
Build and run an ongoing A/B testing and experimentation program, including hypotheses, tests, analysis, and rollout of successful results.
Own and improve the Trade shopping experience, including product discovery, ordering, and reordering.
Support evaluation and launch of new sales channels, including TikTok Shop and emerging marketplaces.
Help build the ecommerce function’s processes, documentation, and structure as the channel scales.
Manage daily website operations, including product and SKU setup, tagging, imagery, product detail pages, and collection updates across stores.
Own merchandising, including navigation, cross-sells, bundles, sets, and featured products aligned with launches and promotions; use purchase data to inform merchandising.
Regularly audit site accuracy, repair broken links, and verify inventory and pricing alignment.
Improve product and service presentation and the overall customer journey.
Own site performance, including page speed, Core Web Vitals, mobile experience, and accessibility.
Serve as a main contact for the SEO agency and own on-site SEO execution across product pages, collections, and site structure; collaborate with Marketing on content initiatives.
Manage the web development and UX agency relationship, including ticket prioritization, scope and budget, progress tracking, and timely, accurate releases.
Help lead a full site re-platform in partnership with the agency, including requirements, timeline, and launch.
Own the ecommerce app stack and vendor relationships; evaluate, add, and retire apps and integrations and manage associated costs.
Create and maintain QA processes for site updates, including checklists, testing protocols, release documentation, and release logs.
Troubleshoot ecommerce tools and integrations, including Shopify, Thryv, Basin, Loop, and Klaviyo; coordinate with vendors and pursue long-term fixes to recurring issues.
Ensure the site’s data layer, event tracking, and analytics tags are accurate and consistent across stores.
Partner on improvements to the Franchise Owner shopping experience and manage that site experience using data to improve engagement and conversion.
Report on sales, conversion, average order value, and lifetime value, turning data into clear recommendations and next steps.
Partner with analytics support on recurring reporting to keep the role focused on driving growth.
Work closely with the DTC Marketing Manager, who owns email, SMS, and paid media; coordinate so acquisition, retention, and site experience work together.
Work with Product on launches, product data, merchandising, pricing tests, and forecasting.
Work with Operations, Supply Chain, and Customer Experience on inventory synchronization, stockouts, pre-orders, and post-purchase experience.