UX Design Strategist

Oteemo, Inc • Reston, VA

7h

About The Position

Oteemo’s Sr. UX Design Strategists lead engagements that deliver design solutions responsive to business objectives and customer requirements. They solve complex user experience challenges to improve service delivery and operational efficiency, serving as both consultants and functional subject-matter experts. The role advocates for users and translates their needs across the product value chain into designs that support long-term business success.

The strategist develops and leads user research, workflow analysis, data-informed design proposals, prototyping, and design testing for product teams and business process improvements. Working closely with client stakeholders and Product Owners and Product Managers, the role develops solutions across operating systems and platforms, including Windows, web, Android, and iOS, while supporting process efficiency and cost savings.

Designers help shape product development with product and engineering teams, create and maintain design systems for cloud-native applications, and work with developers to support implementation. They produce high-quality deliverables across projects and conduct user acceptance testing and other user testing to validate interactions, user-group customizations, and alignment with business and user needs.

Requirements

• 10+ years of UI/UX design experience, with a focus on technical products.
• Strong initiative, problem-solving ability, curiosity, analytical skills, and leadership within an extended team.
• A current portfolio demonstrating methods, tools, skills, and craft for complex enterprise application and portal design serving internal and external users.
• Ability to plan, organize, and manage information and project tasks across all phases of end-to-end product development and future iterations.
• Knowledge and demonstrated experience conducting primary and secondary user research, including interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting, and applying insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design.
• Ability to develop information architecture for a portfolio or suite of products and applications aligned with customer and user needs and business goals.
• Knowledge and demonstrated experience in UI design, including wireframing, low- and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.
• Experience working on a Scrum team within an Agile delivery framework and integrating research and design into technical sprints, including writing user stories and story pointing.
• Strong presentation and storytelling skills, excellent written communication, and a collaborative approach.
• Experience collaborating with multidisciplinary delivery teams, including service designers, technologists, data scientists, engineers, solution architects, and change managers.
• Proficiency with design and prototyping tools such as Sketch, Figma, Adobe Suite, and Miro, and product development tools such as JIRA/Confluence and Azure DevOps.
• Knowledge of web and mobile design principles, responsive design, and accessibility best practices for digital platforms.
• Must be a U.S. citizen.

Responsibilities

• Understand business objectives and provide user-centric solutions that advance service and product success.
• Participate in discovery to understand client missions and goals, stakeholders, users and their ecosystems, current-state journeys, user segments, and program and project objectives.
• Conduct user research and use artifacts such as journey maps, service blueprints, and ecosystem maps to define, communicate, and develop a desired digital experience.
• Document workflows and lead service blueprint development to reflect future-state user processes and synchronize the functional needs of multiple users.
• Build information architecture for multiple functions, workflows, and applications to create a unified user experience.
• Understand and account for the specifications and constraints of the relevant technology, platform, and operational environment.
• Unify product and engineering personnel around product designs for target audiences, shape product development with product and engineering stakeholders, and contribute to roadmaps as a user advocate.
• Conduct workshops and interviews to frame pain points and opportunities, define insights, validate hypotheses, and create an experience vision.
• Translate requirements into design solutions that optimize accessibility, scalability, and performance.
• Develop and maintain design systems that ensure consistency across multiple cloud-native applications.
• Work with developers to support seamless design implementation and resolve design-related issues during development.
• Ensure project deliverables meet a high standard of quality.
• Organize and conduct UAT and user testing to validate interactions, user-group customizations, and alignment with business and user needs.
• Communicate complex concepts clearly in written and verbal presentations.

Benefits

• Competitive pay and benefits.
• Growth opportunities within a rapidly growing organization.
• Opportunities to take on complex challenges and develop technical and business skills.
• Opportunity to make a noticeable difference for the organization and its customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed