User Experience (UX) Strategist

Bureau of the Fiscal Service • Washington, DC

7d

About The Position

The User Experience (UX) Strategist serves as a user experience design specialist with human-centered design expertise for the Do Not Pay (DNP) suite of products at the Bureau of the Fiscal Service, Agency Compliance and Engagement Division. Working with Product Owners and Architects, and with direction from leadership, the strategist establishes UX strategy and vision for DNP products, including DNP Connect API, Web Portal, Multi Search, Batch Match, Continuous Monitoring, PARIS, and Payment Verification.

The position plans and conducts research with federal agencies, states, and financial system vendors to understand workflows, user pain points, and challenges involving onboarding, screening, Public Access Link submissions, data sharing, integration readiness, and verification and screening tools. The strategist develops UX standards and guidelines, supports consistent messaging and experience improvements with the Stakeholder Communications Strategist, and ensures experiences meet Section 508, Treasury UI guidance, and Treasury payment integrity policy criteria.

This is a GS-13 position requiring one year of specialized experience equivalent to the GS-12 level. It is a high-risk public trust position requiring personnel vetting. Telework and flexible work schedules are available. Selectees may be subject to additional approvals before an offer is extended.

Requirements

• Must be a U.S. Citizen or U.S. National.
• For GS-13, one year of specialized experience at a level of difficulty and responsibility equivalent to GS-12 in the Federal service.
• Experience conducting user research, analyzing customer insights, and translating findings into recommendations that improve digital usability, clarity, and accessibility.
• Experience creating user-centered content, prototypes, journey maps, and design artifacts that inform product decisions and enhance customer experience.
• Experience collaborating with product owners, technical teams, and business partners to test solutions, refine user interactions, and deliver evidence-based improvements.
• Must successfully complete a background investigation; periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
• Complete a Declaration for Federal Employment when requested by the agency.
• Have salary sent to a financial institution by Direct Deposit/Electronic Funds Transfer.
• If a male applicant born after December 31, 1959, certify registration with the Selective Service System or exemption.
• Complete a Personal Identity Verification process requiring two forms of identification from Form I-9.
• Obtain and use a Government-issued charge card for business-related travel.
• Newly appointed employees to the competitive or excepted service are subject to a probationary or trial period and must receive an affirmative determination from their supervisor to continue employment.
• Undergo personnel vetting, including background investigation and enrollment in Continuous Vetting and the FBI Rap Back service.

Responsibilities

• Collaborate with Product Owners and Architects, and with direction from leadership, to establish UX strategy and vision for the DNP product ecosystem.
• Plan and conduct user research to understand agency workflows, pain points, and challenges related to onboarding, screening, PAL submissions, data-sharing processes, integration readiness, and use of verification and screening tools.
• Lead user research with federal agencies, states, and financial system vendors interacting with Connect integrations, Portal workflows, and Payment Verification returns.
• Develop and refine UX standards and guidelines to ensure consistency across DNP products.
• Ensure experiences meet Section 508, Treasury UI guidance, and Treasury payment integrity policy criteria.
• Collaborate with the Stakeholder Communications Strategist to support consistent messaging and experience improvements across OFI and partners.

Benefits

• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after retirement.
• A choice of health insurance plans, including coverage for pre-existing conditions and no waiting periods; the government pays up to 75% of health insurance premiums.
• A retirement program with employer-matching contributions.
• Competitive salaries, bonuses, and incentive awards.
• Opportunities for advancement.
• Telework opportunities.
• Flexible work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed