Utility Specialist - Single Family Rental Property Operations

Evergreen Residential Holdings, LLC•Dallas, TX

10d•Onsite

About The Position

Evergreen Residential is hiring a Utility Specialist to manage utility onboarding and other utility matters for its single-family rental and build-to-rent operations. The role is based at the company’s Downtown Dallas, Texas office and follows a five-day in-office schedule. The specialist communicates daily with residents and third-party utility companies, maintains utility records, supports utility billing and general business functions, and helps resolve and document utility liens. The position also requires staying informed about applicable state, local, and utility policies and procedures and responding promptly to resident requests from internal and external parties. The successful candidate works collaboratively with colleagues and leadership, builds effective working relationships with utility providers and residents, and may take on other activities assigned by their manager. Evergreen Residential describes its culture as flexible, empowering, collaborative, and transparent, and notes that it offers competitive compensation and benefits. Standard workdays are Monday through Friday, with occasional evening and weekend overtime hours. The role involves regular typing, talking, hearing, seeing, reaching, and repetitive motion, as well as routine use of computers and standard office equipment. All duties must be performed professionally and safely.

Requirements

High school diploma required.
At least 2 years of general office or call center experience.
Excellent computer skills, including proficiency with Microsoft Word, Outlook, and Excel.
Strong organizational skills and attention to detail.
Ability to take initiative, work independently, and act as a self-starter.
Effective project management skills and ability to manage multiple projects and priorities.
Good time-management skills and ability to consistently meet goals and deadlines without sacrificing quality.
Sound judgment and decision-making ability.
Strong interpersonal, oral, written communication, and reading skills.
Ability to work effectively under pressure in a fast-paced environment.
Ability to perform regular typing, talking, hearing, seeing, reaching, and repetitive motion.
Ability to routinely use computers and standard office equipment.

Nice To Haves

HOA or property management experience.

Responsibilities

Manage all aspects of utility onboarding and other utility matters.
Update the utilities database as needed.
Communicate daily with residents and third-party utility companies.
Build strong working relationships with utility providers and residents.
Assist leadership and colleagues as needed and collaborate with team members.
Respond promptly to resident requests from internal and external parties.
Assist with utility billing and general business functions.
Acquire and maintain knowledge of current state, local, and utility policies and procedures.
Assist with resolving and documenting utility liens.
Perform other activities assigned by the manager.
Perform duties in a professional and safe manner.