Utility Specialist - Single Family Rental Property Operations

Evergreen Residential•Dallas, TX

9d•Onsite

About The Position

Evergreen Residential is hiring a Utility Specialist to manage utility onboarding and related utility matters for its single-family rental property operations. The position is based in the company’s Downtown Dallas office and follows a five-day in-office schedule. The specialist communicates daily with residents and third-party utility companies, maintains utility records, assists with utility billing and other business functions, and helps resolve and document utility liens. The role also involves responding promptly to resident requests, staying informed about applicable policies and procedures, and supporting leadership and colleagues as needed. The role calls for a collaborative, self-motivated professional who can manage multiple priorities, communicate effectively, and work in a fast-paced environment. Evergreen Residential describes its culture as flexible and empowering and emphasizes accountability, transparency, partnership, integrity, inclusion, and resident-focused and environmentally sustainable practices.

Requirements

High school diploma.
At least 2 years of general office or call center experience.
Strong computer skills, including proficiency with Microsoft Word, Outlook, and Excel.
Organizational skills and strong attention to detail.
Ability to take initiative and work independently as a self-starter.
Effective project management skills and ability to manage multiple projects and priorities.
Good time-management skills and ability to consistently meet goals and deadlines without sacrificing quality.
Sound judgment and decision-making ability.
Strong interpersonal, oral, written communication, and reading skills.
Ability to work effectively under pressure in a fast-paced work environment.
Ability to perform regular typing, talking, hearing, seeing, reaching, and repetitive motion.
Ability to routinely use standard office equipment and computers.

Nice To Haves

HOA or property management experience.

Responsibilities

Manage all aspects of utility onboarding and other utility matters.
Update the utilities database as needed.
Communicate daily with residents and third-party utility companies.
Build strong working relationships with utility providers and residents.
Assist leadership and colleagues as needed and collaborate with all team members.
Respond promptly to resident requests from internal and external parties.
Assist with utility billing and general business functions.
Acquire and maintain knowledge of current state, local, and utility policies and procedures.
Assist with resolving and documenting utility liens.
Perform other activities as assigned by the manager.
Perform all duties in a professional and safe manner.