Regional Manager, Single-Family Rental Community

Tricon Residential•Lincoln, CA

About The Position

The SFRC (Single Family Rental Community) Regional Community Manager is a supervisory, goal-driven role responsible for ensuring communities and teams in the assigned region exceed Tricon’s service standards. The role reports to the Senior Operations Manager, Leasing until crystallization, which is up to 12 months after stabilization or initial 95% occupancy of a lease-up community, unless otherwise specified. The Regional Community Manager supports leasing and marketing, resident relations, and day-to-day community operations across the region. The position coaches and supports on-site teams, monitors occupancy and leasing performance, maintains community and resident service standards, and coordinates with internal teams, developers, vendors, and local organizations. The role may also require additional duties that can be performed safely, as deemed necessary by supervisory personnel.

Requirements

At least 3 years of regional property management experience.
Experience in a regional property community management role.
Proven success leading a team.
Real estate license required.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
Multitasking and organizational skills, including the ability to manage multifaceted projects alongside daily activities.
Good reasoning abilities and sound judgment.
Proven strong customer-service experience.
Strong presentation skills.
Unrelenting attention to detail, with an eye for accuracy and consistency.
Critical-thinking ability.
Ability to work under tight deadlines and pressure, self-manage, and set an example for others.
Proactive, reliable, resourceful problem-solving skills.
Ability to foster a collaborative team environment.
Passion for exceptional customer service.

Nice To Haves

Lease-up experience preferred.
BA/BS preferred.
Comfort learning new software platforms; technology proficiency is a major plus.

Responsibilities

Support pre-leasing and onboarding for lease-up communities, and assist leasing staff with showings, self-tours, and walk-ins.
Track monthly leasing and occupancy goals, drive move-in velocity, and identify strategies for improvement.
Coach, support, and help hire and manage the performance of on-site team members; ensure staffing and coverage, including maintaining a quarterly staffing calendar.
Conduct regular in-person site visits and monthly outreach marketing, and represent Tricon at Chamber of Commerce and city events.
Audit signage, online listings, and online reputation bi-weekly; recommend or make changes and encourage positive reviews.
Create or delegate MLS listings and manage third-party agent access, ensuring listings are active and accurate.
Manage self-show inventory and website postings with leasing and revenue-management teams; conduct daily inventory walks during lease-up to confirm homes are ready to show.
Monitor submarket and competitive-set performance and report availability and pricing metrics to relevant portfolio, leasing, asset-management, and marketing teams.
Maintain accurate Yardi data and manage CRM and lead tools, including auditing Elise AI and testing self-tour technology and access.
Partner with retention teams and community staff to meet or exceed resident retention goals.
Provide proactive and empathetic customer service, resolve issues before escalation, train residents and staff on Tricon technology, and manage escalations constructively.
Maintain HOA relationships where applicable, delegate or serve violation notices, and confirm corrections.
Manage resident transfers, amenity and access coordination, and notices from the Centralized Team.
Coordinate with local and corporate teams on resident issues such as renters’ insurance, utilities, and habitability concerns.
Maintain timely documentation; coordinate community events; and build relationships with development teams, builder partners, utilities, vendors, and HOAs.
During lease-up, inspect communities daily for construction, violation, signage, landscaping, and common-area issues, and hold daily coordination meetings with superintendents and community managers.
Hold weekly on-site team meetings, supervise the market, monitor move-in and work-order reports, and ensure monthly resident warm calls are completed.
Conduct financial reviews, track controllable expenses, monitor actual income against budget, and perform or delegate occupancy checks as requested.
Coordinate with superintendents and facilities teams on exterior issues, service requests, turns, inventory, and model-office supplies; maintain monthly shop, model, and clubhouse inventory.
Oversee smart-home system audits and functionality, as well as common-area maintenance.
Manage on-site team apparel compliance and replenishment, and support other SFRC sites and scattered zones as availability permits.
Execute and renew vendor contracts, onboard vendors, approve invoices, oversee vendor service quality, and coordinate centralized utility setup and management.