Utility Sales Support

ABB•Columbia, NJ

2d•Remote

About The Position

The Utility Sales Support role executes daily customer activities, including order entry, tracking, and order management with local business units and other ABB groups. The role also supports activities at agent accounts. This is a remote position, and candidates must be located in the United States. Duties may require domestic travel to a customer location or ABB site. The position supports customer orders and proposals by coordinating with local business units and other ABB groups, responding to shifting priorities, participating in meetings to review contract requirements, and helping investigate technical problems and establish corrective procedures. The role may also involve customer reporting for outstanding orders, Vendor Managed Inventory, or Blanket Order management, as well as initiating change orders and expediting overdue invoices. ABB Installation Products Division provides products for electrical power connection, protection, and distribution, including solutions for commercial, industrial, and utility applications.

Requirements

At least 5 years of technical customer support experience in the Industrial, Utility, or related fields, or equivalent experience.
Knowledge and skill in using computer databases.
Must already have work authorization that allows employment with ABB in the United States.

Nice To Haves

Bachelor’s degree in engineering, business, or a related field.
General knowledge of power transmission and distribution products or systems.
Previous business-to-business customer support experience.
Experience with Empower.

Responsibilities

Use ABB tools and processes, including product configuration tools, order-entry systems, and business systems.
Coordinate with local business units to track orders and help assure on-time customer delivery.
Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
Process information simultaneously across multiple and varied projects, responding effectively to changing priorities.
Attend meetings to exchange information and analyze contract requirements.
Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrence.
Initiate change orders and expedite collection of overdue invoices.
Provide periodic customer reporting for outstanding orders, Vendor Managed Inventory, or Blanket Order management as needed.
Support activities at agent accounts.

Benefits

Medical plan choices, including a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Dental plan choices.
Vision benefit.
Company-paid life insurance and accidental death and dismemberment coverage.
Voluntary life and accidental death and dismemberment coverage.
Company-paid short-term and long-term disability coverage, with an option to increase long-term disability coverage.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan.
11 paid holidays.