Utility Account Support - I

City of Lubbock • 1401 Ave. K Lubbock, TX

3d

About The Position

Processes exceptions for metered data and billing and interacts with internal and external customers about billing usage and rates for municipal electric, water, wastewater, stormwater, and solid waste utilities. Works under close supervision, with minimal latitude for initiative and independent judgment.

Requirements

• High school diploma or equivalent, plus six months to two years of experience maintaining and reviewing financial and statistical records; utility data experience is preferred, or a combination of relevant education and experience.
• Knowledge of modern business office best practices.
• Knowledge of customer service best practices.
• Knowledge of customer information or billing software.
• Knowledge of utility consumption and interval meter-reading data.
• Knowledge of rates, tariffs, and ordinances related to billing general or metered services.
• Ability to analyze data and make decisions within defined policies and procedures.
• Ability to read, understand, and apply rates, tariffs, and ordinances related to billing municipal general and metered services.
• Ability to apply and calculate rates associated with municipal utilities.
• Ability to communicate effectively with end users, staff, coworkers, and the supervisory team.
• Ability to operate a personal computer while accessing various databases.

Nice To Haves

• Utility data experience.

Responsibilities

• Process AMI meter-read exceptions using pre-configured validation, estimation, and editing tools and existing business processes.
• Review utility usage, determine average consumption, verify rates, investigate potential errors, and make adjustments as needed.
• Respond to internal customer inquiries regarding meter-reading data, utility billing, and rates.
• Assist Utility Customer Support with meter-reading and billing questions.
• Perform related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED