Utility House Attendant (On-Call)

Highgate Hotels • Honolulu, HI

6d • Onsite

About The Position

The Utility House Attendant is responsible for maintaining Highgate Hotel standards in assigned public and operational areas, including lobbies, the Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, and driveways. The position may also involve special cleaning assignments and Room Attendant or House Attendant duties as needed.

The role includes cleaning and organizing public areas, handling and delivering linen, stocking supplies and amenities, disposing of trash, operating cleaning equipment safely, reporting maintenance issues, and responding to guest requests. The attendant uses the hotel software system to track assignments and guest requests, follows safety and chemical-use procedures, and helps maintain guest satisfaction. The position is on-call and may require flexible and long hours.

Requirements

• High school diploma or equivalent.
• Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information and data from various sources to meet objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to stand for the entire shift.
• Must be able to safely operate cleaning equipment.
• Must be able to exert up to 100 pounds of force occasionally and/or 50 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours are sometimes required.
• Must maintain regular attendance in compliance with Highgate Hotel standards and the hotel's varying scheduling needs.

Nice To Haves

• Experience in a hotel or related field.
• Previous housekeeping experience.

Responsibilities

• Maintain assigned public areas and other spaces to Highgate Hotel standards, including lobbies, business and fitness centers, restaurants, restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public spaces.
• Complete special cleaning assignments and perform Room Attendant or House Attendant duties as necessary.
• Use proper two-way radio etiquette when communicating with employees.
• Use the hotel software system, such as HotSOS, to track work assignments and guest requests.
• Follow safe work practices to protect guests, employees, and self.
• Handle lost-and-found items according to Highgate Hotel standards.
• Turn in keys, assignment sheets, and communication devices to the Housekeeping Office at the end of the shift.
• Report maintenance issues to the Housekeeping Clerk, Supervisor, or Manager.
• Be familiar with guestroom cleaning procedures and assist as needed.
• Deliver clean linen to assigned sections when necessary, and pick up and deliver linen.
• Pick up and dispose of trash, including collecting trash from service landings and taking it to the outside dumpsters according to hotel procedures.
• Vacuum guest corridors.
• Deliver and stock supplies and amenities and maintain proper inventories.
• Use chemicals properly.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Follow the schedule for project cleaning of public areas.
• Maintain stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance and proper personal appearance, including the required uniform, personal protective equipment, and name tag.
• Help maximize productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as needed.
• Cross-train in other hotel-related areas and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED