Utility House Attendant (On-Call)
About The Position
The Utility House Attendant is responsible for maintaining Highgate Hotel standards in assigned public spaces, including lobby areas, the Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public spaces. The role may also involve special cleaning assignments and Room Attendant or House Attendant duties as needed. The attendant uses hotel software to track assignments and guest requests, communicates by two-way radio, maintains cleanliness and sanitation, handles linen, trash, supplies, and amenities, reports maintenance issues, and supports guest satisfaction. The position requires adherence to safety practices, hotel procedures, cleaning schedules, and standards for appearance and conduct.
Requirements
- High school diploma or equivalent.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to understand and apply complex information and data from various sources to meet objectives.
- Ability to stand during the entire shift.
- Ability to exert up to 100 pounds of force occasionally and/or 50 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to properly and safely operate cleaning equipment.
- Flexible and long hours are sometimes required.
- Experience in a hotel or related field preferred.
- Previous housekeeping experience highly preferred.
Nice To Haves
- Experience in a hotel or a related field.
- Previous housekeeping experience.
Responsibilities
- Use proper two-way radio etiquette when communicating with other employees.
- Use the provided hotel software system, such as HotSOS, to track work assignments and guest requests.
- Practice safe work habits to ensure the safety of guests, fellow employees, and self.
- Handle Lost and Found items according to Highgate Hotel Standards.
- Turn in keys, assignment sheets, and communication devices to the Housekeeping Office at the end of the shift.
- Report maintenance issues to the Housekeeping Clerk, Supervisor, or Manager.
- Be familiar with guestroom cleaning procedures and assist as needed.
- Deliver clean linen to assigned sections when necessary, and pick up and deliver linen.
- Pick up and dispose of trash, including collecting trash from service landings and taking it to outside dumpsters according to hotel procedures.
- Vacuum guest corridors.
- Deliver and stock supplies and amenities, and maintain proper inventories.
- Use chemicals properly.
- Keep hallways, public areas, and closets neat and organized.
- Maintain cleanliness and sanitation in public restrooms.
- Follow the schedule for project cleaning of public areas.
- Maintain stairwells to hotel standards.
- Keep ash urns clean and filled with sand.
- Ensure overall guest satisfaction.
- Attend required hotel meetings and trainings.
- Maintain regular attendance, personal appearance, grooming, proper uniform, personal protective equipment, and nametag.
- Comply with Highgate Hotel standards and regulations to support safe and efficient operations.
- Maximize productivity, identify problem areas, and assist in implementing solutions.
- Handle problems by anticipating, preventing, identifying, and solving them as necessary.
- Cross-train in other hotel-related areas and maintain confidentiality of information.
- Show initiative by anticipating guest or operational needs.
- Perform other duties as requested by management and maintain a warm, friendly demeanor.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
