Usher/Ticket Taker at The Oncenter

ASM Global•Syracuse, NY

4d•Onsite

About The Position

As an Usher/Ticket Taker at The Oncenter, you will help create a positive event experience for all guests by offering superior, individualized service, and support. You may be assigned as an Usher, a Ticket Taker, or both depending on event scheduling.

Requirements

High school diploma or GED.
One-year prior experience in a guest services/customer service role.
Must have excellent hospitality and customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
Must be able to communicate clearly and have a positive, upbeat personality.
Must be able to stand, walk, and climb stairs for duration of shift.
Must be able to stay calm in a stressful and fast-paced environment.
Self-starter and able to operate under minimal supervision to accomplish work tasks.
Some knowledge of radio communication.
Acute sense of judgment, tact, and diplomacy.
Must be able to work a flexible schedule to meet service demand levels, including days, nights, weekends, and holidays.

Responsibilities

Enthusiastically greet guests and provide event information.
Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
Proactively approach guests that may have questions, difficulty, or a complaint.
Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
Identify and respond to emergencies; involve Supervisors as appropriate.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Ensure sections are clean and clear of debris at all times.
Check seating for lost articles.
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
Other duties as assigned.