Usher Ticket Taker - On Call
Caesars Entertainment•Danville, VA
About The Position
The Usher/Ticket Taker provides customer service during live entertainment events. The role includes greeting patrons, scanning or collecting tickets, providing event information, assisting with seating and special needs, and maintaining safety and order within the venue. This on-call position requires flexibility in working hours and the ability to handle a range of customer interactions effectively.
Requirements
- A proven track record of personally providing excellent customer service.
- Excellent interpersonal, communication, and problem-solving skills.
- Willingness to work any shift when necessary.
- Ability to speak, read, write, and understand English.
- Ability to get along with co-workers and work as a team.
- Well-groomed, professional appearance.
- Ability to move quickly around the property.
- Ability to bend, crouch, kneel, twist, and work at a desk.
- Ability to respond to visual and aural cues.
- Ability to work independently and be self-motivated.
Responsibilities
- Greet customers, guests, and visitors.
- Provide event information.
- Collect tickets and/or passes for entertainment events.
- Mediate disputes and resolve customer complaints.
- Verify patron or staff credentials.
- Assist patrons with special needs.
- Guide patrons to exits or provide instructions in case of emergency.
- Usher patrons to seats or exits.
- Maintain order and ensure adherence to safety rules.
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Education Level
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