Usher/Ticket Taker Supervisor

Live Nation Entertainment•Irving, TX

About The Position

Live Nation Entertainment’s US Concerts is seeking a working Usher Supervisor to supervise and coordinate ushers and other employees performing similar services at a venue. The role provides customer service, helps ensure event staff are informed and assigned appropriately, and supports management with venue policy, safety, and operational compliance. Duties may also include management functions. The position reports to the Cleaning Services Manager for other assigned tasks.

Requirements

High school diploma or equivalent.
Familiarity with Microsoft Office Suite.
Attention to detail, quality, and accuracy.
Strong relationship-building and communication skills.
Ability to work independently.
Excellent verbal and written communication skills.
Ability to walk and climb stairs constantly, lift and carry 50 lbs. or more, and sit occasionally.

Responsibilities

Direct and supervise ushers and other employees performing similar services.
Greet and assist customers and respond to customer inquiries and complaints.
Lead and train staff, including helping staff understand event-specific details.
Coordinate team rest periods in accordance with state and local law and help arrange coverage.
Assist management in ensuring compliance with venue policies, procedures, and safety regulations.
Participate in the venue’s sustainability program, which may include sorting waste, collecting recycling, conserving resources, preventing waste, and educating fans about sustainability efforts.
Help close the venue after shows, including collecting recyclables and picking up and properly storing event equipment such as lawn chairs and barricades.
Oversee usher productivity and work assignments, and communicate assignment challenges and status to management before the shift concludes.
Perform other tasks as assigned by the Cleaning Services Manager.
Assign and schedule team members to specific duties.
Enforce safety, health, and security duties.