Usher/Ticket Taker Supervisor

Live Nation Entertainment • Irving, TX

2d

About The Position

Live Nation Entertainment’s US Concerts is seeking a working Usher Supervisor to supervise and coordinate ushers and related staff at a venue. The role provides customer service, supports event operations and staff training, and may include management functions. The supervisor also helps ensure venue policies, safety requirements, and applicable rest-period rules are followed, and participates in venue sustainability and post-show closing activities. Other tasks may be assigned by the Cleaning Services Manager.

Requirements

• High school diploma or equivalent.
• Familiarity with Microsoft Office Suite.
• Attention to detail, quality, and accuracy.
• Strong relationship-building and communication skills.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Ability to walk and climb stairs constantly, lift and carry 50 lbs. or more, and sit occasionally.

Responsibilities

• Direct and supervise ushers and other employees performing similar services as directed.
• Greet and assist customers and respond to customer inquiries and complaints.
• Lead and train staff, assist with staffing positions, and ensure staff are informed about event-specific details.
• Coordinate team rest periods in accordance with state and local law and help find coverage.
• Assist management with compliance with venue policies, procedures, and safety regulations.
• Participate in the venue’s sustainability program, potentially including waste sorting, recycling collection, resource conservation, and educating fans about sustainability efforts.
• Help close the venue after shows, including collecting recyclables and picking up and properly storing event equipment.
• Oversee usher productivity and work assignments, and communicate assignment challenges and status to management before the shift concludes.
• Assign and schedule team members to specific duties.
• Enforce safety, health, and security duties.
• Perform other tasks as assigned by the Cleaning Services Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED