Usher

Tennessee Performing Arts Center Management Corp • Nashville, TN

19h

About The Position

The Usher supports front-of-house operations to provide a positive guest experience and ensure guest safety. This role works within the Guest Services Department, maintaining and implementing safety protocols while offering positive, engaging, contemporary, and supportive service consistent with TPAC’s core values. The position contributes to TPAC’s programming, events, and overall guest experience through outstanding service.

Usher staff submit availability for at least four events or performances during each two-week scheduling period, with shifts lasting at least four hours. Weekend evening availability is required. New staff must complete onboarding, orientation, and assigned training shifts.

Requirements

• Availability for at least four shifts in each two-week scheduling period; shifts are a minimum of four hours.
• Weekend evening availability.
• Daily access to email.
• Consistent professional and neat presentation.
• Enjoys working with the public.
• Complete onboarding, orientation, and all assigned training shifts.
• Ability to stand stationary for long periods and ascend and descend flights of stairs.
• Ability to work at high elevation for long periods.
• Ability to work in dark environments with loud noises, flashing lights, theatrical haze, and other special effects.
• Ability to use electronic ticket scanners with physical buttons and touch screens.
• Occasional lifting and moving of program boxes weighing up to 30 lbs.
• Hand dexterity for using ticket scanners; occasional bending and stooping.
• Ability to work outside in all weather conditions, including hot and cold temperatures.

Nice To Haves

• Customer service experience.
• Ability to work well in a group.
• Ability to manage crowds and remain calm in stressful situations.
• Previous venue usher experience.

Responsibilities

• Welcome guests by giving directions, assisting with seating, taking tickets, observing, and attending to guests’ needs.
• Support Guest Services Management and TPAC’s Accessible Services Team.
• Work alongside TPAC Volunteers as needed to support the overall guest experience.
• Communicate and educate guests about venue and event policies, including internal policies and those requested by the event.
• Listen to guest inquiries and resolve issues helpfully, respectfully, responsively, and professionally.
• Check assigned areas for potential safety concerns, cleanliness, and lost-and-found items, and report findings to the immediate Supervisor.
• Assist the Security and Safety Department and Guest Services Department with safely evacuating audiences from the venue as needed.
• Provide a courteous and welcoming environment for guests and team members, promoting a positive work environment.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed