Usher (Seasonal)

National Park Service • Vienna, VA

16h • Onsite

About The Position

The Usher serves in a front-of-house role at the Filene Center, a performing arts theater, with substantial audience contact. The position is seasonal, generally running from March through December, though timing may vary due to weather, project needs, or funding. The anticipated entry-on-duty date is April 2027. The work schedule is intermittent, with no prescheduled schedule; the employee is subject to call and must work assigned performances, including nights and weekends. Work is outdoors in variable weather, and the position requires wearing a uniform in accordance with National Park Service standards. Employment may be terminated at any time due to funding fluctuations, project needs, performance, or other considerations.

Requirements

• Must be a U.S. Citizen or National.
• Appointment is subject to a background investigation and favorable adjudication.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must participate in Direct Deposit and successfully pass the E-Verify employment verification check.
• Must wear a uniform and comply with National Park Service uniform standards.
• Must be able to work outdoors in all types of weather and at night.
• For GS-04 qualification, at least one year of specialized experience comparable to GS-03, including progressively responsible clerical, office, or other work demonstrating the ability to acquire relevant knowledge and skills; or successful completion of at least two years of education above high school; or an equivalent combination of qualifying education and experience.
• Must provide required transcript documentation when using education to qualify; foreign education must be evaluated as equivalent to U.S. education to receive credit.
• Must be able to stand for lengthy periods and perform both sedentary and active work, including some lifting, bending, and stair climbing.
• Must be able to work nights, weekends, and lengthy days, and handle the potential mental stress and physical fatigue associated with frequent public contact, occasional emergencies, and unruly or confrontational patrons.

Responsibilities

• Greet, direct, inform, and assist patrons with facility orientation and complaint resolution.
• Communicate clearly and tactfully with patrons and fellow staff members.
• Resolve patron complaints concerning performance and environmental issues within the theater.
• Provide resolution to complaints from lower-level staff and volunteers.
• Work all assigned performances.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility and benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree