Telecommunications Call Taker

Prince George's County Government • Bowie, MD

1d

About The Position

The Prince George’s County Police Department is hiring entry-level Telecommunications Call Takers (Public Safety Emergency Call Taker I/II) for the Records Management Division/Teletype Unit. This is not a 911 dispatcher position. The role supports the Records Management Division and involves duties governed by department requirements and State of Maryland, NCIC quality-control, and FBI mandates. Assignments require knowledge of NCIC and NLETS entries, impounds, repossessions, general orders, and departmental rules and regulations. The incumbent carries out assigned duties under established performance standards and is accountable for reporting and justifying task outcomes through the department’s chain of command.

The position receives information by telephone, telex, and fax; operates a range of department and public-safety systems; and checks vehicles for stolen status and accuracy, using the VIN Assist system as needed. The employee must maintain NCIC currency through required CN1 recertification every two years. This is a public-safety-sensitive role, with employment contingent on required background investigation and pre-employment screening. The employee must complete required training and certifications, maintain quality-assurance and performance standards, protect confidential information, and be willing to work assigned shifts and serve as an essential employee.

Requirements

• High school diploma or GED.
• One year of practical work experience, including one year of experience using Windows-based computer programs.
• Possess and maintain a valid driver's license.
• Meet required certification standards and complete the Practical and Academic Public Safety Call Taker I/II training program, including its quizzes, examinations, and practical evaluations.
• Complete the Maryland State NCIC CN1 training course and obtain and maintain NCIC-CN1 certification by achieving the required passing scores.
• Comply with quality-improvement procedures, case-review requirements, and agency or industry quality-assurance score standards.
• Meet all agency training and performance standards and demonstrate required proficiency.
• Be willing to work assigned shifts, including days, evenings, weekends, and holidays.
• Be willing and able to serve as an essential employee, including reporting or remaining at work during non-standard hours, emergencies, or administrative leave periods.
• Successfully pass applicable pre-employment checks, which may include reference checks, background investigations, and drug screening.
• Be authorized to work in the United States without sponsorship.

Nice To Haves

• Reliable transportation.
• Strong communication and customer service skills.
• Excellent multitasking abilities.
• Ability to follow specific instructions.
• Ability to work well with others.

Responsibilities

• Receive information via telephone, telex, and fax from various sources.
• Operate METERS, NCIC, NJETS, CJIS, RMS, PGPD, Warrants Systems, and CAD with a high degree of competence.
• Check vehicles for stolen status and accuracy, using the VIN Assist system as needed.
• Maintain NCIC currency by qualifying for CN1 recertification every two years.
• Complete required training and maintain the department’s training, performance, and quality-assurance standards.
• Protect confidential administrative and operational information and disclose it only when expressly authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED