User Support Technician I - Anson Correctional Institution

State of North Carolina•Anson County, NC

2d•Onsite

About The Position

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Reporting to the Administrative Officer III at a multi custody female correctional facility, this position is responsible for all IT duties at Anson Correctional Institutional (multi custody female correctional facility) and Brown Creek Correctional Institution (minimum custody male correctional facility).

Requirements

Associate degree in Computer Science OR an IT-related field from an appropriately accredited institution; or High School or General Educational Development (GED) diploma AND two years of experience in the field of technology related to the position's role.
Coursework in computer or information technology may be substituted year-for-year for the required experience.
An equivalent combination of education and experience.
Meet Criminal Justice Standards requirements (12 NCAC 09G .0302)
Pass a criminal background check
Produce a negative drug screening result
Successfully complete medical and psychological evaluations
Possess a valid driver’s license

Nice To Haves

Documented knowledge of providing hardware and software technical support.

Responsibilities

Designing and reviewing internal and external infrastructure requirements, supporting voice, data, video, structured cabling, and other communication technologies.
Serving in a security-focused role, ensuring agency systems and assets are protected from unauthorized access, misuse, or destruction.
Performing the daily operations, installations, maintenance, and troubleshooting of communication networks and related hardware and software.
Planning, coordinating, maintaining, and operating computer communication networks; installing and configuring computers, laptops, and peripheral devices; loading and updating software; and providing technical consultation, user support, and training.
Ordering all equipment relating to IT hardware such as printers, scanners, ink/toners, etc.
Requiring a working knowledge of a broad range of technologies to effectively support users' technical needs.
Interacting with a diverse group of users and must demonstrate strong communication and customer service skills while utilizing a variety of technical resources to resolve issues. Complex technical problems are escalated to higher-level Technology Support Analysts or Technology Support Specialists as appropriate.
Possessing strong organizational skills and be able to maintain an up-to-date inventory of all equipment received and issued.
Performing these duties in support of any division or component of the Department of Adult Correction (DAC) and may require travel to various offices and facilities throughout the state.