User Experience Design, Vice President

JPMorgan Chase & Co. • New York, NY

2d • $142,500 - $205,000

About The Position

As an Experience Design Vice President in Rewards, you will shape user experience across products and services by leading strategically important design initiatives and developing solutions that align business requirements with user needs. You will serve as a subject matter expert, collaborate with cross-functional teams, guide and mentor junior designers, and foster inclusive and accessible design practices. Your expertise in experience strategy and inclusive design will help ensure offerings are visually appealing, accessible, and user-friendly, improving the overall customer experience.

The role involves developing design and research strategies for complex projects, leading end-to-end initiatives within a domain, and integrating user experience design into product development. You will use market trends, user research, and data insights to inform design decisions and optimize experiences across platforms and channels.

Chase is a financial services firm serving households and small businesses. Its Digital team creates innovative products and experiences that help customers access, share, and control their financial data, with attention to security, customer control, convenience, and privacy.

Requirements

• At least 5 years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboards, wireframes, and prototypes.
• Demonstrated experience with inclusive design and accessibility guidelines, including incorporating diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed a product or experience’s initial proposal, including transformational innovation strategies and “north star” representations that drive customer-centric decision-making.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and technology-stack components, and their impact on user experience.

Nice To Haves

• Design leadership or managerial experience.
• Strong leadership skills and a track record of creating clarity in ambiguous problem spaces, setting design principles, and delivering customer-centered solutions with cross-functional teams.
• Curiosity-driven exploration of AI in design, including experimentation with generative and assistive AI to accelerate ideation and system exploration while maintaining brand integrity.
• Ability to translate concepts and learnings into scalable practices by documenting guidelines and repeatable workflows so teams can consistently adopt design methods within the design system.

Responsibilities

• Develop and execute design and research strategies for complex projects, aligning them with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints while leading end-to-end design initiatives within a specific domain.
• Role-model inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development and deliver seamless, customer-centric solutions.
• Analyze market trends, gather user research feedback, and use data insights to inform design decisions and optimize experiences across platforms and channels.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed